Vendor access
This part is for Aigna staff
Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.
Go to your installationModule
Support is switched off
Incidents and every piece of open work, with who has it. This demo has the Support module switched off in Organisation settings.
Change · StandardCHG-214Simulated
DNS rule: dub-306-vc01
Unable to complete, rolled back · owner Nora · 02:00 · checked just now
- 1Unit
- 1.4 sTook
- 1Incident raised
- None neededApprovals
Where it stopped
- DoneRead the hostname and address from the build sheet
- Stopped hereWrite the A record in the DNS zone, keeping the one it replaces
- Not reachedRead the record back and compare it with the build sheet
- Rolled backRestored kestrel-vc.corp.example → 10.20.3.61
The DNS tool refused the write: the service account no longer has permission on the zone. The read back did not match, so the rule restored the previous record.
The DNS rule's runs one square each, oldest on the left
21 runs · 1 unable to complete
If this were off
SimulatedThe space its run acted on, if the unit were off.
3.06 Kestrel Dublin office
Would affect 1 space, 5 meetings in the next 24 hours (40 people) and 1 service
Third floor
Fourth floor
Fifth floor
Restricted: rack and switch ports "Up" is an uplink: the way this switch reaches the internet.
Spaces it takes off 1
- 3.06 KestrelFloor 3 · 7 units · 5 bookings
The incident it raised
The run, step by step
From the audit log- Today, 19 Oct
rule: DNS rule (Nora) Stop: Unable to complete; raised an incident to the rule's owner
02:00:00.900
rule: DNS rule (Nora) Restore the previous state: Restored kestrel-vc.corp.example → 10.20.3.61
02:00:00.900
rule: DNS rule (Nora) Read back and compare: Does not match: kestrel-vc.corp.example → 10.20.3.61 is still there
02:00:00.900
the DNS tool, through its connector, 01:59 Write dub-306-vc01 → 10.20.3.61: Refused: the service account has no permission here
02:00:00.300
Keia Atlas, 27 Sept 16:02 Read Build sheet: dub-306-vc01 found
02:00:00.000
rule: DNS rule (Nora) Check the conditions: 4 of 4 hold
02:00:00.000
rule: DNS rule (Nora) Start the DNS rule, version 3 (approved under CHG-171): Run on its own
02:00:00.000
- 1 Jun
Nothing of this kind on the record yet.
Raw
Show the change as data
{
"id": "CHG-214",
"kind": "standard",
"title": "DNS rule: Tried to write A record dub-306-vc01 → 10.20.3.61",
"at": "2026-10-19T02:00",
"hours": null,
"owner": "nora",
"status": "unable-back",
"rule": "dns-from-build-sheet",
"run": "RUN-5120",
"touches": null,
"firmware": false,
"approval": {
"needs": "go",
"why": [
"a standing rule, approved once",
"at most 20 units a wave"
],
"approved_by": []
},
"incidents": [
"INC0041211"
]
}Simulated: the demo's changes, and bookings made up per space. What each change takes off is worked out from the recorded patching.