Keia Atlas

Vendor access

This part is for Aigna staff

Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.

Go to your installation

Module

Vendors is switched off

The companies that install and repair, and who looks after each. This demo has the Vendors module switched off in Organisation settings.

Organisation settings

DirectorySimulated

Vendors

1 snag open · 1 contract ending within 6 monthschecked just now

Filters
IntegrationEMEA, APACDUBLONCPHSINMELTYO

Brightwave Integration

Integration partner for EMEA and Asia Pacific, and for custom designs such as divisible rooms.

AG-INT-2024-1122 Nov 2024 to 21 Nov 202633 days left

Covers

  • Detailed design, including custom rooms built on Aigna's space types
  • Supply of standard models
  • Installation and recording serials and MACs
  • Commissioning support

Doesn't cover

  • Network switch configuration

Service levels

  • Snag fixed after handover10 working days
  • Design review returned3 working days

Last twelve months

21 jobs91% on time0 snags open

Contract ends 31 October; renewal is on the Q2 planning review.

What they get from Keia Atlas

  1. PlanSite survey pack and the brief
  2. DesignThe nearest space types, their drawings and wiring, and Lab results for anything new
  3. DeployThe positions to record and the port map
  4. Hand overSnag list and acceptance

Engagement: Integrator for a project · What they can see

IntegrationAmericasNYCCHITORJNU

Northlight AV

Integration partner for the Americas. Details designs, installs to them, and hands over with records.

AG-INT-2025-0422 Apr 2025 to 21 Apr 2027184 days left

Covers

  • Detailed design from Aigna's space types
  • Supply of standard models at the agreed prices
  • Installation, labelling and recording serials and MACs
  • Commissioning support and snag fixing

Doesn't cover

  • Network switch configuration (Aigna IT infrastructure)
  • Changes to the standard without an Aigna sign-off

Service levels

  • Snag fixed after handover10 working days
  • Site survey after request5 working days

Last twelve months

14 jobs86% on time1 snags open

The Juneau office ran a week late on the internet circuit, not the install.

What they get from Keia Atlas

  1. PlanSite survey pack: floor, space types, mains voltage and plugs, access hours
  2. DesignSpace type drawings, wiring and outlets for every room, and the configurations
  3. DeployThe positions to record, hostnames, and the port each device goes to
  4. Hand overSnag list and what the delivery engineer accepted

Engagement: Integrator for a project · What they can see

Service and maintenanceAmericas, EMEA, APAC

Keystone Service

Maintenance contract for meeting room equipment at every office. Break-fix on site and advance replacement.

AG-SVC-2026-0122 Jan 2026 to 21 Jan 2029825 days left

Covers

  • On-site break-fix for covered models
  • Advance replacement of failed units
  • Firmware updates only when Aigna asks, to the Aigna standard

Doesn't cover

  • Damage, moves and changes
  • Anything not on the covered list

Models

Poly Studio X32Poly Studio X52Poly Studio X72Poly Studio G62Poly TC10Logitech MeetUp 2Logitech Tap Scheduler

Service levels

  • P1 (room down, meeting today)4 hours on site
  • P2 (room degraded)Next working day
  • Advance replacement shippedNext working day

Last twelve months

37 jobs95% on time0 snags open

What they get from Keia Atlas

  1. ServiceThe device's page: model, firmware standard, advisories, configuration and history
  2. ServiceThe incident, with the evidence Keia Atlas found

Engagement: Maintenance vendor · What they can see

ManufacturerAmericas, EMEA, APAC

HP Poly

Manufacturer of the Studio X, G62 and TC10. Software through Poly Lens; support cases for faults the service vendor can't fix.

AG-MFR-POLY22 Apr 2023 to 21 Apr 2027184 days left

Covers

  • Software and firmware through Poly Lens
  • Support cases for product faults

Service levels

  • Support case responseNext working day

Last twelve months

6 jobs

Six support cases; one open question on Google Meet support for the X32 and X72 (ADV-004).

Engagement: Manufacturer · What they can see

Who does what

R does it · C helps · hover or focus a letter for why
WorkIntegrationBrightwave IntegrationIntegrationNorthlight AVService and maintenanceKeystone ServiceManufacturerHP Poly
Site survey and design detailRSurveys and details custom designsRSurveys the site and details the design with the delivery engineer
Install and cabling in the spaceRInstalls custom spaces, EMEA and APACRInstalls to the space type, Americas
Serial numbers and MACs recordedRThrough the vendor portal, with a label photoRThrough the vendor portal, with a label photo
Commissioning and snags on their workCTunes microphones and cameras on a test callCFixes snags; the delivery engineer runs commissioning
As-built drawingsRAt handover, with control programming filesRAt handover
Repairs when a space is downRUnder the maintenance contract, after the on-site technician
Advance replacement of a failed unitRShips a replacement before the faulty unit comes backCSupplies the replacement unit under warranty
Firmware and software releasesRPublishes releases and notes; Aigna tests in the Lab first
Warranty and returnsCRaises the return for AignaRHandles returns for Poly models

View as

See Keia Atlas the way someone else does. A demo: nobody signs in.

Viewing asAnna ByrneAV and IT delivery engineer · EMEA

Suggested

Delivery

  • Delivery engineerDesigns and commissions spaces, from survey to handover
  • Project managerRuns projects day to day: dates, suppliers and who does what
  • On-site technicianInstalls and fixes kit in the offices
  • Programme managerPlans the year of projects across every region
  • Engineering managerLeads the delivery engineers
  • Project management leadLeads the project managers
  • On-site services managerLeads the on-site technicians
  • Delivery managerThe whole delivery team, every region

Support and service

  • Service desk analystTakes incidents as they arrive and routes them
  • Network engineerPorts, VLANs and patching
  • Service manager, AVOwns the AV standard and its service
  • Service manager, networkOwns the network standard and its service

The Lab

  • Innovation engineerTests new kit before it ships

Leadership

  • Head of AV and ITThe whole service, every region

Partners

  • Integration vendorSees their own installations only
  • Service vendorRepairs under the service contract

Overview

  • EveryoneEvery role's first screen at once, to see the whole picture

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About Vendors

Goes to Sofia Reyes, Service manager, AV. Reviewed within five working days.