Keia Atlas

Vendor access

This part is for Aigna staff

Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.

Go to your installation

Module

Vendors is switched off

The companies that install and repair, and who looks after each. This demo has the Vendors module switched off in Organisation settings.

Organisation settings

Vendor · IntegrationAG-INT-2025-04Simulated

Northlight AV

3 jobs with them · 1 past the contract clockchecked just now

Where they work

4 offices under the contract · 2 with open jobs, lit below
Key
  • FineWorking as it should
  • To reviewSomeone should look, nothing is down
  • FaultNot working, or past its target
  • Not reportingNo word from its feed within the window

Performance against the contract

last 12 months · measured from the job records, no manual reporting
Within the contract clock86%12 months: lowest 81%, highest 91%, latest 85%To reviewJob records · 08:00
Jobs in the last 12 months1412 months: lowest 1, highest 2, latest 1Job records · 08:00
Snags per space handed over0.4 per space12 months: lowest 0.1, highest 0.5, latest 0.5Job records · 08:00

The engagement

Integrator for a project · 4 offices and 1 project · 10 records shared now

Northlight AV can see

  • New York, Chicago, Toronto, Juneau and PRJ-14
  • Offices and spaces in scope
  • Jobs handed to the provider, only when handed to them
  • Visit readiness
  • As-builts
  • Handovers
  • Design proposals

Stays with Aigna

  • Floor plans, IP addresses and switch ports
  • Offices outside the scope, and work handed to anyone else
  • Costs, people and the year plan

Open the engagement: the scope, the agreement, who owns each record, the log both sides keep, and Revoke.

If they stopped

Simulated

Their open jobs wait. Every floor with a space that depends on them, at one scale.

Northlight AV If Northlight AV stopped: their open jobs wait

Would affect 3 spaces, 14 meetings in the next 24 hours (44 people) and 1 service

  • CHI · Level 12

  • JNU · Second floor

Would be affected: a projection, not a fault Keeps workingRestricted: floor plan

Spaces that depend on them 3

Jobs with them

3 open · 1 closed recently
  1. SURV-0412 Site survey before the 12.09 refit12.09 Whooper Swan, Chicago office · handed over by Marcus, Fri 9 Oct, 10:00Past the clock by 3 days 2 h · was due Fri 16 Oct, 10:00 · Site survey after requestWith the vendor · Northlight projects: Booked Northlight projects · NL-2280 · 11:58Access: this space, the space design, the job's timeline · ends when the job closes
  2. SNAG-14-02 Camera framing too tight for the far seats2.02 Heron, Juneau office · handed over by Marcus, Wed 7 Oct, 15:00Due Wed 21 Oct, 15:00 · 2 days 3 h left · Snag fixed after handoverWith the vendor · Northlight projects: Scheduled Northlight projects · NL-2291 · 11:58Access: this space, this unit, its build sheet, the job's timeline · ends when the job closes
  3. TASK-14-2-03 Record serials and MACs, 2.032.03 Wren, Juneau office · handed over by Marcus, Mon 12 Oct, 09:00Clock paused, waiting on switch ports patched by the network team · 5 days 17 h left · Install to the project planWaiting on: switch ports patched by the network team · Northlight projects: On hold Northlight projects · NL-2294 · 11:58Access: this space, its build sheet, the model and its setup guide, the job's timeline · ends when the job closes
  4. SNAG-14-05 Cable cover missing under the table2.05 Focus 2.05, Juneau office · handed over by Marcus, Tue 29 Sep, 10:00Closed within the clock · Snag fixed after handoverDone · Northlight projects: Closed Northlight projects · NL-2262 · 11:58Access: this space, this unit, its build sheet, the job's timeline · ended

One clock for both sides, worked out from the job's own times and the contract's service level. Waiting on Aigna stops it for both, with the same reason.

Access open now

3 grants, each tied to a job · 0 standing

  • TASK-14-2-03 2.03 Wren: this space, its build sheet, the model and its setup guide, the job's timelinesince Mon 12 Oct, 09:00 · ends when the job closes
  • SURV-0412 12.09 Whooper Swan: this space, the space design, the job's timelinesince Fri 9 Oct, 10:00 · ends when the job closes
  • SNAG-14-02 2.02 Heron: this space, this unit, its build sheet, the job's timelinesince Wed 7 Oct, 15:00 · ends when the job closes
See all 4 in the access register

Before they are let in

  • Data processing agreementSigned 4 Apr 2025, runs to 21 Apr 2027
  • Security assessmentNext due 10 Apr 2026

No access goes live without a data processing agreement and a security assessment. Access follows the contract's scope.

Raw

Show the record as data
{
  "id": "northlight",
  "name": "Northlight AV",
  "kind": "integration",
  "regions": [
    "amer"
  ],
  "sites": [
    "nyc",
    "chi",
    "tor",
    "jnu"
  ],
  "owner": "marcus",
  "contract": {
    "ref": "AG-INT-2025-04",
    "start": "2025-04-22",
    "end": "2027-04-21",
    "scope": [
      "Detailed design from Aigna's space types",
      "Supply of standard models at the agreed prices",
      "Installation, labelling and recording serials and MACs",
      "Commissioning support and snag fixing"
    ],
    "excludes": [
      "Network switch configuration (Aigna IT infrastructure)",
      "Changes to the standard without an Aigna sign-off"
    ],
    "sla": [
      {
        "what": "Snag fixed after handover",
        "target": "10 working days"
      },
      {
        "what": "Site survey after request",
        "target": "5 working days"
      }
    ]
  },
  "record": {
    "jobs": 14,
    "on_time": 86,
    "snags_open": 1,
    "note": "The Juneau office ran a week late on the internet circuit, not the install."
  }
}

The record as data/vendors/northlight.yaml holds it. The jobs, clocks and performance above are simulated.

View as

See Keia Atlas the way someone else does. A demo: nobody signs in.

Viewing asAnna ByrneAV and IT delivery engineer · EMEA

Suggested

Delivery

  • Delivery engineerDesigns and commissions spaces, from survey to handover
  • Project managerRuns projects day to day: dates, suppliers and who does what
  • On-site technicianInstalls and fixes kit in the offices
  • Programme managerPlans the year of projects across every region
  • Engineering managerLeads the delivery engineers
  • Project management leadLeads the project managers
  • On-site services managerLeads the on-site technicians
  • Delivery managerThe whole delivery team, every region

Support and service

  • Service desk analystTakes incidents as they arrive and routes them
  • Network engineerPorts, VLANs and patching
  • Service manager, AVOwns the AV standard and its service
  • Service manager, networkOwns the network standard and its service

The Lab

  • Innovation engineerTests new kit before it ships

Leadership

  • Head of AV and ITThe whole service, every region

Partners

  • Integration vendorSees their own installations only
  • Service vendorRepairs under the service contract

Overview

  • EveryoneEvery role's first screen at once, to see the whole picture

Settings

Appearance
LookStudio
Text size
Default

Report

Tell the team

About Northlight AV

Goes to Sofia Reyes, Service manager, AV. Reviewed within five working days.