Vendor access
This part is for Aigna staff
Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.
Go to your installationModule
Vendors is switched off
The companies that install and repair, and who looks after each. This demo has the Vendors module switched off in Organisation settings.
Vendor · Service and maintenanceAG-SVC-2026-01Simulated
Keystone Service
3 jobs with them · 1 past the contract clockchecked just now
- 3Jobs with them
- 1Past the clock
- 825Days left on the contract
- 3Access open now
Where they work
10 offices under the contract · 3 with open jobs, lit below- New York1 job
- Dublin1 job
- Copenhagen1 job
Key
- FineWorking as it should
- To reviewSomeone should look, nothing is down
- FaultNot working, or past its target
- Not reportingNo word from its feed within the window
Performance against the contract
last 12 months · measured from the job records, no manual reportingThe engagement
Maintenance vendor · 10 offices · 14 records shared nowKeystone Service can see
- Dublin, London, Copenhagen, New York, Chicago, Toronto, Juneau, Singapore, Tokyo, Melbourne
- Offices and spaces in scope
- Jobs handed to the provider, only when handed to them
- Visit readiness
Stays with Aigna
- Floor plans, IP addresses and switch ports
- Offices outside the scope, and work handed to anyone else
- Costs, people and the year plan
Open the engagement: the scope, the agreement, who owns each record, the log both sides keep, and Revoke.
If they stopped
SimulatedNo on-site repair cover. Every floor with a space that depends on them, at one scale.
Keystone Service If Keystone Service stopped: no on-site repair cover
Would affect 148 spaces, 552 meetings in the next 24 hours (2688 people) and 1 service
NYC · Level 20: welcome and meeting floor
NYC · Level 21
NYC · Level 22
DUB · Third floor
DUB · Fourth floor
DUB · Fifth floor
LON · Second floor
CHI · Level 12
CHI · Level 13
TOR · Seventh floor
SIN · Twelfth floor
MEL · Level 8
TYO · 15th floor
CPH · Fourth floor
JNU · Second floor
Restricted: rack and switch ports "Up" is an uplink: the way this switch reaches the internet.
Spaces that depend on them 148
- 12.03 HeronCHI · Floor 12 · 11 units · 6 bookings
- 12.04 CurlewCHI · Floor 12 · 6 units · 8 bookings
- 12.05 GannetCHI · Floor 12 · 8 units · 5 bookings
- 12.06 KestrelCHI · Floor 12 · 6 units · 4 bookings
- 12.07 PeregrineCHI · Floor 12 · 6 units · 3 bookings
- 12.08 Barn OwlCHI · Floor 12 · 13 units · 6 bookings
- 12.09 Whooper SwanCHI · Floor 12 · 2 units · 6 bookings
- 13.01 OystercatcherCHI · Floor 13 · 5 units · 8 bookings
- 13.02 LapwingCHI · Floor 13 · 11 units · 3 bookings
- 13.03 KingfisherCHI · Floor 13 · 8 units · 6 bookings
- 13.04 CormorantCHI · Floor 13 · 10 units · 5 bookings
- 13.05 WrenCHI · Floor 13 · 6 units · 2 bookings
Jobs with them
3 open · 1 closed recently- INC0041199 Camera not detected4.11 Goldcrest, Copenhagen office · handed over by Anna, Fri 16 Oct, 08:00Clock paused, waiting on client site access · 2 h 10 min past · P2 (room degraded)Waiting on: client site access · Keystone service desk: Awaiting access Keystone service desk · KS-48790 · 11:58Access: this space, this unit, its build sheet, the job's timeline · ends when the job closes
- INC0041215 Room down: codec will not start20.05 Curlew, New York office · handed over by Anna, today, 09:40Response due 13:40 · 1 h 40 min left · P1 (room down, meeting today)With the vendor · Keystone service desk: On the way Keystone service desk · KS-48820 · 11:58Access: this space, this unit, its build sheet, the job's timeline · ends when the job closes
- INC0041214 Video bar fan noise, swap under warranty3.09 Whooper Swan, Dublin office · handed over by Liam, today, 08:05Due Tue 20 Oct, 08:05 · 20 h 5 min left · P2 (room degraded)With the vendor · Keystone service desk: Engineer assigned Keystone service desk · KS-48812 · 11:58Access: this space, this unit, its build sheet, the job's timeline · ends when the job closes
- INC0041171 Touch panel cracked4.05 Goldcrest, Dublin office · handed over by Liam, Mon 12 Oct, 11:00Closed within the clock · Advance replacement shippedDone · Keystone service desk: Closed Keystone service desk · KS-48744 · 11:58Access: this space, this unit, its build sheet, the job's timeline · ended
One clock for both sides, worked out from the job's own times and the contract's service level. Waiting on Aigna stops it for both, with the same reason.
Access open now
3 grants, each tied to a job · 0 standing
- INC0041215 20.05 Curlew: this space, this unit, its build sheet, the job's timelinesince today, 09:40 · ends when the job closes
- INC0041214 3.09 Whooper Swan: this space, this unit, its build sheet, the job's timelinesince today, 08:05 · ends when the job closes
- INC0041199 4.11 Goldcrest: this space, this unit, its build sheet, the job's timelinesince Fri 16 Oct, 08:00 · ends when the job closes
Before they are let in
- Data processing agreementSigned 23 Dec 2025, runs to 21 Jan 2029
- Security assessmentNext due 31 Dec 2026
No access goes live without a data processing agreement and a security assessment. Access follows the contract's scope.
Raw
Show the record as data
{
"id": "keystone",
"name": "Keystone Service",
"kind": "service",
"regions": [
"amer",
"emea",
"apac"
],
"sites": null,
"owner": "sofia",
"contract": {
"ref": "AG-SVC-2026-01",
"start": "2026-01-22",
"end": "2029-01-21",
"scope": [
"On-site break-fix for covered models",
"Advance replacement of failed units",
"Firmware updates only when Aigna asks, to the Aigna standard"
],
"excludes": [
"Damage, moves and changes",
"Anything not on the covered list"
],
"sla": [
{
"what": "P1 (room down, meeting today)",
"target": "4 hours on site"
},
{
"what": "P2 (room degraded)",
"target": "Next working day"
},
{
"what": "Advance replacement shipped",
"target": "Next working day"
}
],
"covers_models": [
"poly-studio-x32",
"poly-studio-x52",
"poly-studio-x72",
"poly-g62",
"poly-tc10",
"logitech-meetup-2",
"logitech-tap-scheduler"
]
},
"record": {
"jobs": 37,
"on_time": 95,
"snags_open": 0
}
}The record as data/vendors/keystone.yaml holds it. The jobs, clocks and performance above are simulated.