Keia Atlas

Vendor access

This part is for Aigna staff

Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.

Go to your installation

Module

Knowledge is switched off

Known errors, playbooks and proposals to change them. This demo has the Knowledge module switched off in Organisation settings.

Organisation settings

PlaybookVersion 1.1MediumSimulated

Custom room design

Version 1.1 · 4 live projects following itchecked just now

New project

Phases

6 phases, 17 steps. Pick one to see its steps.
  1. 01Plan1 to 2 weeks2
  2. 02Design4 to 8 weeksPRJ-15, PRJ-18 here4
  3. 03Procure4 to 8 weeks1
  4. 04Deploy4 to 6 weeksPRJ-11 here6
    Provision1Install2Configure1Commission2
  5. 05Hand over1 weekPRJ-10 here3
  6. 06ClosedWrap-up1

Long lead: needs starting early

Projects using it

4 projects
Chicago office hybrid roomsPRJ-10Hand overSingapore office booking panelsPRJ-11DeployDublin office divisible town hallPRJ-15DesignTokyo office hybrid meeting roomsPRJ-18Design

Steps and gates

Each phase ends at a gate a named role signs off before the next starts.
  1. 01

    Plan

    1 to 2 weeks
    RK +3Project managerBrief with the people who will use the roomProduces: Brief
    AB +3AV and IT delivery engineerPick the space types it builds on
    Gate: signed off by Programme manager
    • Brief and budget agreed
  2. 02

    Design

    4 to 8 weeksPRJ-15 is herePRJ-18 is here
    AB +3AV and IT delivery engineerCustom design and signal routesProduces: Design
    NWInnovation engineerTest anything new in the LabProduces: Lab result
    SRService manager, AVCheck the design against the house standard
    SO LFIntegration vendorVendor site survey and a review of the designProduces: Survey notes and questions
    Gate: signed off by Service manager, AV
    • Design signed off
    • Lab tests passed
  3. 03

    Procure

    4 to 8 weeks
    RK +3Project managerOrders, including building worksLong lead: start early
    Gate: signed off by Project manager
    • Everything ordered
  4. 04

    Deploy

    4 to 6 weeksPRJ-11 is here

    Provision

    SO LFIntegration vendorVendor installs to the design; record serial and MAC for each position, with a label photoThrough the vendor portal

    Install

    RK +3Project managerBuilding works
    LD +8On-site technicianInstall to the design

    Configure

    SO LFIntegration vendorVendor tunes microphones and cameras with the delivery engineer on a test call

    Commission

    AB +3AV and IT delivery engineerVerification in every mode the room has
    RK +3Project managerTrial week with the people who use it
    Gate: signed off by AV and IT delivery engineer
    • Installed to the design
    • Every mode passes
  5. 05

    Hand over

    1 weekPRJ-10 is here
    AB +3AV and IT delivery engineerOne-page guide for the roomProduces: Room guide
    RK +3Project managerHandover to the service desk
    SO LFIntegration vendorAs-built drawings and control programming files from the vendorProduces: As-built pack
    Gate: signed off by Service manager, AV
    • Records and guide complete
  6. 06

    Closed

    SRService manager, AVDecide whether this should become a space type
    Gate: signed off by Programme manager
    • Decision recorded

Who does what

Built from the steps and gates above. Hover a letter for the steps.
  • ResponsibleDoes the work.
  • AccountableSigns it off and answers for it. One per row.
  • ConsultedIs asked before it is done.
  • InformedIs told once it is done.
RACI for the Custom room design playbook
WorkService manager, AVProgramme managerProject managerAV and IT delivery engineerInnovation engineerOn-site technicianIntegration vendor
Plan1 to 2 weeksAProgramme manager · AccountableFor “Plan”, the programme manager signs it off and answers for it.Signs the gate: Brief and budget agreed.Today: Tomás VargaRProject manager · ResponsibleFor “Plan”, the project manager does the work.Brief with the people who will use the room.Today: Ruth Kelly, Katya Novak, David Okoro and 1 moreRAV and IT delivery engineer · ResponsibleFor “Plan”, the av and it delivery engineer does the work.Pick the space types it builds on.Today: Anna Byrne, Marcus Lee, Mei Tan and 1 more
Design4 to 8 weeksAService manager, AV · AccountableFor “Design”, the service manager, av signs it off and answers for it.Signs the gate: Design signed off; Lab tests passed. Also does: Check the design against the house standard.Today: Sofia ReyesIProject manager · InformedFor “Design”, the project manager is told once it is done.Kept up to date to run the dates.Today: Ruth Kelly, Katya Novak, David Okoro and 1 moreRAV and IT delivery engineer · ResponsibleFor “Design”, the av and it delivery engineer does the work.Custom design and signal routes.Today: Anna Byrne, Marcus Lee, Mei Tan and 1 moreRInnovation engineer · ResponsibleFor “Design”, the innovation engineer does the work.Test anything new in the Lab.Today: Nora WalshRIntegration vendor · ResponsibleFor “Design”, the integration vendor does the work.Vendor site survey and a review of the design.Today: Sam Okafor, Lena Fischer
Procure4 to 8 weeksAProject manager · AccountableFor “Procure”, the project manager signs it off and answers for it.Signs the gate: Everything ordered. Also does: Orders, including building works.Today: Ruth Kelly, Katya Novak, David Okoro and 1 more
Deploy4 to 6 weeksRProject manager · ResponsibleFor “Deploy”, the project manager does the work.Building works; Trial week with the people who use it.Today: Ruth Kelly, Katya Novak, David Okoro and 1 moreAAV and IT delivery engineer · AccountableFor “Deploy”, the av and it delivery engineer signs it off and answers for it.Signs the gate: Installed to the design; Every mode passes. Also does: Verification in every mode the room has.Today: Anna Byrne, Marcus Lee, Mei Tan and 1 moreROn-site technician · ResponsibleFor “Deploy”, the on-site technician does the work.Install to the design.Today: Liam Doyle, Tom Ashby, Carlos Mendes and 6 moreRIntegration vendor · ResponsibleFor “Deploy”, the integration vendor does the work.Vendor installs to the design; record serial and MAC for each position, with a label photo; Vendor tunes microphones and cameras with the delivery engineer on a test call.Today: Sam Okafor, Lena Fischer
Hand over1 weekAService manager, AV · AccountableFor “Hand over”, the service manager, av signs it off and answers for it.Signs the gate: Records and guide complete.Today: Sofia ReyesRProject manager · ResponsibleFor “Hand over”, the project manager does the work.Handover to the service desk.Today: Ruth Kelly, Katya Novak, David Okoro and 1 moreRAV and IT delivery engineer · ResponsibleFor “Hand over”, the av and it delivery engineer does the work.One-page guide for the room.Today: Anna Byrne, Marcus Lee, Mei Tan and 1 moreRIntegration vendor · ResponsibleFor “Hand over”, the integration vendor does the work.As-built drawings and control programming files from the vendor.Today: Sam Okafor, Lena Fischer
ClosedRService manager, AV · ResponsibleFor “Closed”, the service manager, av does the work.Decide whether this should become a space type.Today: Sofia ReyesAProgramme manager · AccountableFor “Closed”, the programme manager signs it off and answers for it.Signs the gate: Decision recorded.Today: Tomás VargaIProject manager · InformedFor “Closed”, the project manager is told once it is done.Kept up to date to run the dates.Today: Ruth Kelly, Katya Novak, David Okoro and 1 more

What projects have taught it

1 change
  • 20 Oct 2026Install and Commission merged into one Deploy phase, with Provision, Install, Configure and Commission steps for each device (decision 0025).

View as

See Keia Atlas the way someone else does. A demo: nobody signs in.

Viewing asAnna ByrneAV and IT delivery engineer · EMEA

Suggested

Delivery

  • Delivery engineerDesigns and commissions spaces, from survey to handover
  • Project managerRuns projects day to day: dates, suppliers and who does what
  • On-site technicianInstalls and fixes kit in the offices
  • Programme managerPlans the year of projects across every region
  • Engineering managerLeads the delivery engineers
  • Project management leadLeads the project managers
  • On-site services managerLeads the on-site technicians
  • Delivery managerThe whole delivery team, every region

Support and service

  • Service desk analystTakes incidents as they arrive and routes them
  • Network engineerPorts, VLANs and patching
  • Service manager, AVOwns the AV standard and its service
  • Service manager, networkOwns the network standard and its service

The Lab

  • Innovation engineerTests new kit before it ships

Leadership

  • Head of AV and ITThe whole service, every region

Partners

  • Integration vendorSees their own installations only
  • Service vendorRepairs under the service contract

Overview

  • EveryoneEvery role's first screen at once, to see the whole picture

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Report

Tell the team

About Custom room design

Goes to Sofia Reyes, Service manager, AV. Reviewed within five working days.