Service owner
Service manager, IT infrastructure
- Owns
- Print: its standard, its targets and what goes into it.
- Hands on to
- Network tasks go to the network engineer.
Viewing as , ,
Vendor access
This part is for Aigna staff
Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.
Go to your installationModule
Services is switched off
The services the team runs, their health and their standard. This demo has the Services module switched off in Organisation settings.
Services capability
Print is switched off
Printers and multifunction devices in the copy and print rooms. This demo has Print switched off in Organisation settings, so nothing of it shows anywhere.
ServiceOwner: Declan MooreTo review · below targetSimulated
Below target in London: 1 printer of 1 not working
Service map
Each part lit by the worst state of its kit- NetworkThe Printers VLAN · its own service
- Printers and multifunction devices12 of 13 working, 1 alerting
- Printing, copying and scanningFollow-me printing
Connectors
- Print management · simulated
- The printers' web interfaces · simulated
Health by office
Target: 95% working in every officeNew York office3 printers100%FineDublin office2 printers100%FineLondon office1 printer · 1 offline0%Fault · below targetChicago office1 printer100%FineToronto office1 printer100%FineSingapore office1 printer100%FineMelbourne office1 printer100%FineTokyo office1 printer100%FineCopenhagen office1 printer100%FineJuneau office1 printer · 1 with an alert100%Fine
Not working now
2 printers, offline first- Fault · offlinePrinter, Canon imageRUNNER ADVANCE DX C259Offline since 07:40: a paper jam, then off the network · 2.07 Copy and print, London office
- To reviewPrinter, Canon imageRUNNER ADVANCE DX C259An open incident · 2.06 Copy and print, Juneau office
Targets
1 of 2 kept this month · simulated| Target | Promise | This month | Kept | How it is measured |
|---|---|---|---|---|
| Printers working, in every office | At least 95% | 0% | To review · below target | From the units, the lowest office |
| Toner and paper reported before they ran out | At least 90% | 94% | Fine · kept | Simulated |
The standard
A house choicePrintHouse choice
A multifunction printer in a copy and print room on each floor, on the printers VLAN, printing only when the person is at it.
- Put every printer on the Printers VLAN (70), with its own reservation and a hostname ending in prn.Printers are managed and monitored, and a printer on the wrong VLAN shows as a finding.
- Hold every job until its owner signs in at the printer (follow-me printing).Nothing is left in the tray for anyone to pick up.
- Keep one multifunction printer in a copy and print room on each floor with desks.Nobody walks further than one floor to print.
- Report toner and paper before they run out, to the office's technician.A printer that runs out in the morning is a printer out of service.
Aigna's own choice for this demo, not a public standard's requirement. It joins the standards library when it is written in full.
Every printer in the service
13 printer| Unit | Space | Office | State |
|---|---|---|---|
| Printer · Canon imageFORCE C5150 nyc-2013-prn01 | 20.13 Copy and print | New York office | Fine |
| Printer · Canon imageRUNNER ADVANCE DX C259 nyc-2119-prn01 | 21.19 Copy and print | New York office | Fine |
| Printer · Canon imageRUNNER ADVANCE DX C259 nyc-2218-prn01 | 22.18 Copy and print | New York office | Fine |
| Printer · Canon imageFORCE C5150 dub-312-prn01 | 3.12 Copy and print | Dublin office | Fine |
| Printer · Canon imageRUNNER ADVANCE DX C259 dub-416-prn01 | 4.16 Copy and print | Dublin office | Fine |
| Printer · Canon imageRUNNER ADVANCE DX C259 lon-207-prn01 | 2.07 Copy and print | London office | FaultOffline since 07:40: a paper jam, then off the network |
| Printer · Canon imageFORCE C5150 chi-1210-prn01 | 12.10 Copy and print | Chicago office | Fine |
| Printer · Canon imageRUNNER ADVANCE DX C259 tor-707-prn01 | 7.07 Copy and print | Toronto office | Fine |
| Printer · Canon imageRUNNER ADVANCE DX C259 sin-1207-prn01 | 12.07 Copy and print | Singapore office | Fine |
| Printer · Canon imageRUNNER ADVANCE DX C259 mel-814-prn01 | 8.14 Copy and print | Melbourne office | Fine |
| Printer · Canon imageRUNNER ADVANCE DX C259 tyo-1516-prn01 | 15.16 Copy and print | Tokyo office | Fine |
| Printer · Canon imageRUNNER ADVANCE DX C259 cph-414-prn01 | 4.14 Copy and print | Copenhagen office | Fine |
| Printer · Canon imageRUNNER ADVANCE DX C259 jnu-206-prn01 | 2.06 Copy and print | Juneau office | To reviewAn open incident |
In scope: printer. States are simulated: seeded per unit, with open incidents on alert. Real feeds from Print management and The printers' web interfaces replace them with the same shape.