Service owner
Service manager, IT infrastructure
- Owns
- Wi-Fi: its standard, its targets and what goes into it.
- Hands on to
- Network tasks go to the network engineer.
Viewing as , ,
Vendor access
This part is for Aigna staff
Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.
Go to your installationModule
Services is switched off
The services the team runs, their health and their standard. This demo has the Services module switched off in Organisation settings.
Services capability
Wi-Fi is switched off
Access points and the three house networks in every office. This demo has Wi-Fi switched off in Organisation settings, so nothing of it shows anywhere.
ServiceOwner: Declan MooreFine · within targetSimulated
Wi-Fi
Within target · 79 of 79 access points working, 1 with an alert
Service map
Each part lit by the worst state of its kit- NetworkSwitch ports and PoE · its own service
- Access points79 of 79 working, 1 alerting
- Staff, device and guest Wi-FiThe three house networks
Connectors
- UniFi Network · simulated
- UniFi Site Manager · simulated
Health by office
Target: 99% working in every officeNew York office19 access points100%FineDublin office21 access points100%FineLondon office4 access points100%FineChicago office13 access points100%FineToronto office4 access points100%FineSingapore office4 access points100%FineMelbourne office3 access points · 1 with an alert100%FineTokyo office4 access points100%FineCopenhagen office3 access points100%FineJuneau office4 access points100%Fine
Not working now
1 access point, offline first- To reviewAccess point, Ubiquiti U7 ProChannel crowded · Open areas and corridors, Level 8, Melbourne office
The networks
The same three in every office, from the Wi-Fi standard| Network (SSID) | Security | VLAN | Bands | For |
|---|---|---|---|---|
| Aigna | WPA3-Enterprise (802.1X) | 20 Corporate | 6, 5 and 2.4 GHz | Staff |
| Aigna-Devices | WPA2/WPA3 personal with a key per device (PPSK) | 30 Room systems, 31 Displays, 50 Building | 5 and 2.4 GHz | Room and building devices that need Wi-Fi |
| Aigna-Guest | WPA2/WPA3 personal, key changed monthly, clients isolated | 90 Guest | 5 and 2.4 GHz | Visitors |
Targets
3 of 3 kept this month · simulated| Target | Promise | This month | Kept | How it is measured |
|---|---|---|---|---|
| Access points online, in every office | At least 99% | 100% | Fine · kept | From the units, the lowest office |
| Staff devices on 5 or 6 GHz | At least 85% | 93% | Fine · kept | Simulated |
| Calls kept while walking between access points | At least 98% | 99.4% | Fine · kept | Simulated |
The standard
22 rulesWi-Fi
Access points on a planned grid across every office, one Cat6A and PoE+ to each, three networks on the VLAN plan, and radio settings that favour steady calls over top speed.
- Plan one access point per 150 m² of open office and one in every meeting room with 12 or more seats, then adjust with a predictive design before any cable is pulled.Designing for people and calls, not just signal, avoids a floor that shows full bars but stalls at 10 a.m.
- Design for at least -65 dBm on 5 GHz from the nearest access point and -70 dBm from a second one everywhere people work.The second access point is what a device roams to; -65 dBm is the level UniFi recommends for steady connections.
- Walk the floor with a survey tool after install and before handover, and fix any area below the signal target.Furniture, glass and people change the design; only a survey shows the real result.
- Use the U7 Pro Max where more than 50 people gather, and the U7 Pro everywhere else.The Max has twice the 5 GHz streams and a dedicated spectral scanner; elsewhere the Pro does the job for less money and power.
Every access point in the service
73 access point · 6 access point for a town-hall areaIn scope: wireless access point. States are simulated: seeded per unit, with open incidents on alert. Real feeds from UniFi Network and UniFi Site Manager replace them with the same shape.