Service owner
Service manager, AV
Sofia Reyes, with the on-site technician for each event
Every client, host and agenda on these pages is made up for the demo.
Viewing as , ,
Vendor access
This part is for Aigna staff
Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.
Go to your installationModule
Services is switched off
The services the team runs, their health and their standard. This demo has the Services module switched off in Organisation settings.
Services capability
Events and experience centres is switched off
Client briefings: readiness, demo kit, a technician on site, a report. This demo has Events and experience centres switched off in Organisation settings, so nothing of it shows anywhere.
ServiceOwner: Sofia ReyesFine · within targetSimulated
Events and experience centres
Today's briefing is at risk: demo kit unit 3 not charged
- 3Events coming up
- 3Not ready yet
- 1Demo kit to charge
- 6 minTime lost per event
Coming up
3 events · readiness as of 09:20 today- Today 10:00 to 15:00TodayArdenbrook Energy executive briefingExecutive briefing · 9 guests · Welcome lounge, Boardroom, Demo zone, Briefing auditoriumTo review · at risk11 of 12 checks doneLeft: demo kit unit 3 not chargedTechnician: Liam Doyle
- Thu, 22 Oct 09:00 to 13:00Corrant Bank innovation dayInnovation day · 12 guests · Welcome lounge, Demo zone, Briefing auditoriumFault · not ready2 of 8 checks doneLeft: 5.01 Welcome lounge not tested, 5.03 Demo zone not tested and 4 more checksTechnician: Liam Doyle
- Thu, 29 Oct 10:00 to 16:00Veloway Retail partner dayPartner day · 30 guests · Welcome lounge, Boardroom, Briefing auditoriumFault · not ready4 of 10 checks doneLeft: 5.01 Welcome lounge not tested, 5.02 Boardroom not tested and 4 more checksTechnician: Liam Doyle
The briefing centre
Dublin office, fifth floor- Briefing centre1 to review
Key
- FineWorking as it should
- To reviewSomeone should look, nothing is down
- FaultNot working, or past its target
- Not reportingNo word from its feed within the window
Its rooms
- 5.01 Welcome lounge3 upcoming events
- 5.02 Boardroom2 upcoming events
- 5.03 Demo zone2 upcoming events
- 5.04 Briefing auditorium3 upcoming events
- 5.05 Control roomunit 3 at 38%, unit 5 not tested for 18 days
Demo and loaner kit
Kept in 5.05 Control room · booked to events, checked out and in| Unit | Now | Charge | Last tested | Next booking |
|---|---|---|---|---|
| Unit 1: Portable video bar on a stand · Demo · Poly Studio X32 | In progress · checked out 08:20 | No battery | 4 days ago | EVT-03, today |
| Unit 2: Wireless microphone set · Demo | In progress · checked out 08:20 | 96% | 4 days ago | EVT-03, today |
| Unit 3: Display cart with battery · Demo · Samsung QM65C | Planned · booked to EVT-03 | 38%, to charge | 3 days ago | EVT-03, today |
| Unit 4: Whiteboard camera · Demo · Logitech Scribe | Planned · booked to EVT-04 | No battery | 13 days ago | EVT-04, Thu, 22 Oct |
| Unit 5: Portable loudspeaker · Loaner | Planned · booked to EVT-04 | 100% | 18 days ago | EVT-04, Thu, 22 Oct |
| Unit 6: Wireless presentation receiver · Loaner | Planned · booked to EVT-05 | No battery | 4 days ago | EVT-05, Thu, 29 Oct |
A unit is ready at 80% charge and tested within 14 days of its event; checking it out to an event counts as its checks. The same unit cannot be booked to two events on one day. Charge and test dates are simulated.
History
2 events · each report taken from the record- Fine · ran as plannedQuillfield Health customer visitTue, 13 Oct · 4 of 4 items ran · no faults
- To review · 12 min lostTallowmere Logistics executive briefingThu, 1 Oct · 6 of 6 items ran · 1 fault · 1 lesson
Service map
Each part lit by the worst state of its kit- AVThe room kit · its own service
- Rooms and their kit59 of 59 working
- Demo kit6 units, 2 to see to
- Readiness checks0 of 3 events ready
- Client briefingsReady, staffed and reported
Connectors
- Room booking · simulated
- Poly Lens · simulated
- The events calendar · simulated
Targets
3 of 3 kept · from the events' records and the units| Target | Promise | This month | Kept |
|---|---|---|---|
| Events ready by their start | At least 100% | 100% | Fine · kept |
| Experience centre kit working | At least 99% | 100% | Fine · kept |
| Time lost per event | Under 10 min | 6 min | Fine · kept |
The standard
A house choiceExperience centresHouse choice
Every event is checked before it starts, staffed while it runs and reported after it ends.
- Test every room an event uses on the day, or the afternoon before.A room that worked last week is not a room that works now.
- Charge demo kit to at least 80 percent and test it within 14 days of the event.Flat or untested kit is the most common way a demo goes wrong.
- Load the content, and test the recording when the event is recorded, before the day starts.Nothing is copied or set up in front of the client.
- Write a backup plan for every event: another room, or another way to show the demo.When something fails, the plan is already made.
- Keep a technician on site for the whole event; an incident in an event room during an event is P1.A live client briefing cannot wait in a queue.
Each room's own kit follows its space type: the executive boardroom, demo zone, briefing auditorium, welcome lounge and control room each have one, with display, audio, camera, lighting and recording where the room needs them.