Vendor access
This part is for Aigna staff
Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.
Go to your installationKeia Method· Level 2 · 2.3 · idea 3 of 5
Answer first
Open every page, report and morning with the answer: is everything all right, and if not, what needs you.
Answer first
- Instead of
- long reports, and alerts that nobody acts on.
- You
- open every report and every morning with one line: is everything all right, and if not, what needs someone first. Detail comes after.
- You'll know it's working when
- people can act on the first line, and every alert leads to an action.
In Keia Atlas: every page opens with one line that says whether all is well; each count under it opens the list it counts.
In the morning story, this is 08:05: Liam, the technician on site, starts his day. His list opens with one line: one room at risk before 9:00, everything else fine. Read the story
In full, with no software
- Instead of
- Dashboards that stay green while people are unhappy, and alerts that need no action. Every service level can be met while each incident still costs the person 3 h 18 min (HappySignals, 2026). 67% of security alerts are ignored (Vectra, 2023).
- You
- Open with one sentence that answers "is it all right?", then at most four figures that answer "how many need me?", each leading to the list it counts. Summaries never unfold in place: every figure leads to its list, and every list to its records, down to the raw log and configuration. Nothing is hidden and nothing is forced on the reader.
- The moves
- Lead one sentence: all right, or what is not
- Count at most four figures, each a number of things that need someone
- Link every figure opens its list; every list opens its records
- Urgency when it is real
- Red, urgent words and motion appear only for a P1 or major incident, a safety matter, or a live event at risk, and they leave when it is over. Everything else is a fact with a date: "Past target since 09:14", "3 to review", "12 new". A quiet page proves it is quiet: "checked 40 s ago". A feed that has not reported in its window is itself a fault.
- You'll know it's working when
- People reach the record they need in a few clicks from their first page; most alerts raised lead to an action; a page is red only while something is really wrong. Measure clicks to the record, alerts acted on against alerts raised, and time spent red against incidents open.
In Keia Atlas
The answer, the list, the log
Service · AV · demo incidents
All services within target
8 of 8 · resolved since 1 Sept
INC0041190 · the record, down to its log
- The touch panel on the table says Not paired. We have a call at 09:30.service desk
- Matched to the Kestrel touch controller at the Chicago office. Device management: the video bar restarted at 03:00 for its scheduled restart; the touch controller has not paired with it since.Keia Atlas
- Pairing it again from the video bar's admin page.service desk
- State: resolvedservice desk
INC0041182 · the record, down to its log
- Curlew's screen doesn't show my booking.service desk
- Same room, device and symptom as INC0041180, which is on hold.Keia Atlas
- State: resolvedservice desk
INC0041150 · the record, down to its log
- Raised from the self-service portal during a call.service desk
- Matched to the Heron video bar at the Juneau office. Device management: online. A laptop in the room is joined to the same call with its speaker on.Keia Atlas
- On site at the Juneau office for commissioning; going to the room.service desk
- State: resolvedservice desk
INC0041195 · the record, down to its log
- Called the service desk.service desk
- Matched to 8.03 Heron at the Melbourne office. Monitoring: the display, video bar, touch controller and booking panel all went offline at 06:12 on Saturday, at the same second.Keia Atlas
- Everything at once points to power, not the devices. Asked facilities about the weekend's electrical testing.service desk
- State: resolvedservice desk
INC0041161 · the record, down to its log
- Raised from the self-service portal after a client call.service desk
- Matched to the Curlew microphone at the New York office. Device management: the microphone dropped out of the video bar's device list twice this morning.Keia Atlas
- In the room after lunch.service desk
- State: resolvedservice desk
INC0041158 · the record, down to its log
- The screen in Curlew is blank. No meeting yet, just checking before 15:00.service desk
- Matched to Curlew display 1. Monitoring: both displays are on and showing the video bar's home screen.Keia Atlas
- State: resolvedservice desk
INC0041230 · the record, down to its log
- Raised by the technician in the room: the left display went to No signal in the middle of the warehouse demo.service desk
- Matched to display 1 in the Demo zone. The Tallowmere Logistics briefing (EVT-01) is running in this room: proposed P1, live client briefing.Keia Atlas
- In the room. Moved the demo to the display cart so the client could carry on.service desk
- State: resolvedservice desk
INC0041140 · the record, down to its log
- The picture from Heron freezes for a few seconds, then carries on. Sound is fine.service desk
- Matched to the Heron video bar at the Tokyo office. Device management: it is on 4.6.1.444241, not the standard 4.6.2.460046.Keia Atlas
- Will update the firmware after the 12:00 meeting.service desk
- Updated to 4.6.2.460046 from Poly Lens. Test call for 20 minutes with no freeze. Watching it for a few days.service desk
- State: resolvedservice desk
Select the figure: it opens the list it counts. Then select a row.
Every page opens with its answer, up to four figures and one action. A figure opens its list with the filters in the address. Hover shows a record and a click opens it. Each person can open a page at the depth they use, and it is remembered. Stillness means fine: one motion, once, when a state changes, and nothing pulses to look alive. Reduced motion replaces travel with cross-fades and keeps every meaning.
Why it works, and its limits
- Why it works
- People hold about four things at once; alerts that need no action train people to ignore the ones that do; static small multiples beat animation for reading data; cockpits, control rooms and intensive care all learnt to be quiet when normal and loud only when it matters.
- Limits
- Density is a layer, not a mode: the first screen is simple, every layer below is denser, and the raw layer is never removed. Experts set their own default depth.
What it maps to
| On screen | Plain meaning | Maps to |
|---|---|---|
| Service, Service owner, Service level, Within target, Past target | What IT provides; who answers for it; the promise; kept or not | ITIL service, SLA |
| Experience measure | What the people got: meetings started on time, spaces that worked first time, lost time per incident; per space, never per person | XLA |
| To review | A person should look; nothing is broken yet | Replaces warning, needs attention, needs a look |
| Past due + date; Doesn't match + what's expected; N new; Not recorded | Later than promised; not as the standard says; not yet seen; unknown | Replace overdue, invalid, unread, unknown |
Try it in the demo
Opens as Declan, who owns the network and comms rooms. Everyone in the demo is made up; nothing you do leaves this browser.
- Open Services: the band says whether each service is within target.
- Select a figure: it opens the list it counts, with the filters in the address.
- Open one record from the list, then its log.