Keia Atlas

Vendor access

This part is for Aigna staff

Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.

Go to your installation

Module

Knowledge is switched off

Known errors, playbooks and proposals to change them. This demo has the Knowledge module switched off in Organisation settings.

Organisation settings

Known errorPOLY-LENS-OFFLINEHP PolyFixedAffects usSimulated

Systems show as offline in Poly Lens while they work in the room

85 units run an affected version · fixed in 5.0.1.470014checked just now

Where it is in our fleet

85 units run an affected version

Versions from device management, simulated until a real feed replaces them.

Restricted: vulnerable-firmware list

ExposedVersion not knownNot exposedSelect a dot for its unit.

Incidents that look like it

No incident looks like it. Keia Atlas checks every new ticket against it.

Linking never closes a ticket; the person working it decides.

The fix

Fixed in 5.0.1.470014, which Aigna doesn't install (ADV-001). Keep the workaround and ask the manufacturer for the fix on the version you run.

Why: ADV-001, Do not install Poly VideoOS 5 on any Google Meet room

With the manufacturer

No case with HP Poly about this yet. Keia Atlas has one ready with the units, versions and incidents.

Raise with the manufacturer

Affected units

85 in 9 offices

Restricted: vulnerable-firmware list

Heron video codecPoly Studio G62 · 20.04 Heron, New York office · AG-000597Note left4.6.2.460046
Gannet video barPoly Studio X52 · 20.06 Gannet, New York office · AG-000626Note left4.6.2.460046
Kestrel video barPoly Studio X52 · 20.07 Kestrel, New York office · AG-000632Note left4.6.2.460046
Peregrine video barPoly Studio X52 · 20.08 Peregrine, New York office · AG-000638Note left4.6.1.444241
Barn Owl video barPoly Studio X52 · 20.09 Barn Owl, New York office · AG-000644Note left4.6.2.460046
Whooper Swan video barPoly Studio X72 · 20.10 Whooper Swan, New York office · AG-000654Note left4.6.2.460046
Oystercatcher video barPoly Studio X52 · 20.11 Oystercatcher, New York office · AG-000667Note left4.6.2.460046
Kingfisher video barPoly Studio X52 · 21.01 Kingfisher, New York office · AG-000677Note left4.6.2.460046
Cormorant video barPoly Studio X52 · 21.02 Cormorant, New York office · AG-000684Note left4.6.2.460046
Chough video barPoly Studio X52 · 21.03 Chough, New York office · AG-000694Note left4.6.2.460046
Puffin video barPoly Studio X52 · 21.04 Puffin, New York office · AG-000702Note left4.6.2.460046
Skylark video barPoly Studio X72 · 21.05 Skylark, New York office · AG-000709Note left4.6.2.460046
Wren video barPoly Studio X32 · 21.06 Wren, New York office · AG-000720Note left4.6.2.460046
Robin video barPoly Studio X32 · 21.07 Robin, New York office · AG-000726Note left4.6.2.460046
Goldcrest video barPoly Studio X32 · 21.08 Goldcrest, New York office · AG-000732Note left4.6.2.460046
Corncrake video codecPoly Studio G62 · 22.01 Corncrake, New York office · AG-000842Note left4.6.2.460046
Merlin video barPoly Studio X52 · 22.02 Merlin, New York office · AG-000860Note left4.6.2.460046
Jay video barPoly Studio X52 · 22.03 Jay, New York office · AG-000866Note left4.6.2.460046
Magpie video barPoly Studio X52 · 22.04 Magpie, New York office · AG-000872Note left4.6.2.460046
Starling video barPoly Studio X52 · 22.05 Starling, New York office · AG-000879Note left4.6.2.460046
Heron video codecPoly Studio G62 · 3.03 Heron, Dublin office · AG-000280Note left4.6.2.460046
Curlew video barPoly Studio X72 · 3.04 Curlew, Dublin office · AG-000297Note left4.6.2.460046
Gannet video barPoly Studio X52 · 3.05 Gannet, Dublin office · AG-000305Note left4.6.2.460046
Kestrel video barPoly Studio X52 · 3.06 Kestrel, Dublin office · AG-000315Note left4.6.2.460046
Peregrine video barPoly Studio X52 · 3.07 Peregrine, Dublin office · AG-000321Note left4.6.2.460046
Barn Owl video barPoly Studio X52 · 3.08 Barn Owl, Dublin office · AG-000327Note left4.6.2.460046
Whooper Swan video barPoly Studio X72 · 3.09 Whooper Swan, Dublin office · AG-000335Note left4.6.2.460046
Oystercatcher video barPoly Studio X52 · 3.10 Oystercatcher, Dublin office · AG-000348Note left4.6.2.460046
Kingfisher video barPoly Studio X52 · 4.01 Kingfisher, Dublin office · AG-000356Note left4.6.1.444241
Cormorant video barPoly Studio X52 · 4.02 Cormorant, Dublin office · AG-000364Note left4.6.2.460046
Wren video barPoly Studio X32 · 4.03 Wren, Dublin office · AG-000370Note left4.6.2.460046
Robin video barPoly Studio X32 · 4.04 Robin, Dublin office · AG-000376Note left4.6.2.460046
Goldcrest video barPoly Studio X32 · 4.05 Goldcrest, Dublin office · AG-000382Note left4.6.2.460046
Stonechat video barPoly Studio X32 · 4.06 Stonechat, Dublin office · AG-000388Note left4.6.2.460046
Boardroom video codecPoly Studio G62 · 5.02 Boardroom, Dublin office · AG-004017Note left4.6.2.460046
Demo zone video barPoly Studio X72 · 5.03 Demo zone, Dublin office · AG-004033Note left4.6.2.460046
Briefing auditorium video codecPoly Studio G62 · 5.04 Briefing auditorium, Dublin office · AG-004040Note left4.6.2.460046
Kestrel video barPoly Studio X52 · 2.01 Kestrel, London office · AG-001303Note left4.6.2.460046
Heron video barPoly Studio X52 · 2.02 Heron, London office · AG-001308Note left4.6.2.460046
Curlew video barPoly Studio X72 · 2.03 Curlew, London office · AG-001314Note left4.6.2.460046
Wren video barPoly Studio X32 · 2.04 Wren, London office · AG-001325Note left4.6.1.444241
Robin video barPoly Studio X32 · 2.05 Robin, London office · AG-001331Note left4.6.2.460046
Heron video barPoly Studio X72 · 12.03 Heron, Chicago office · AG-000005Note left4.6.2.460046
Curlew video barPoly Studio X52 · 12.04 Curlew, Chicago office · AG-000016Note left4.6.1.444241
Gannet video barPoly Studio X52 · 12.05 Gannet, Chicago office · AG-000022Note left4.6.2.460046
Kestrel video barPoly Studio X52 · 12.06 Kestrel, Chicago office · AG-000029Note left4.6.2.460046
Peregrine video barPoly Studio X52 · 12.07 Peregrine, Chicago office · AG-000035Note left4.6.2.460046
Barn Owl video barPoly Studio X72 · 12.08 Barn Owl, Chicago office · AG-000042Note left4.6.2.460046
Oystercatcher video barPoly Studio X52 · 13.01 Oystercatcher, Chicago office · AG-000057Note left4.6.2.460046
Lapwing video barPoly Studio X52 · 13.02 Lapwing, Chicago office · AG-000063Note left4.6.2.460046
Kingfisher video barPoly Studio X52 · 13.03 Kingfisher, Chicago office · AG-000074Note left4.6.2.460046
Cormorant video barPoly Studio X52 · 13.04 Cormorant, Chicago office · AG-000082Note left4.6.2.460046
Wren video barPoly Studio X32 · 13.05 Wren, Chicago office · AG-000091Note left4.6.2.460046
Robin video barPoly Studio X32 · 13.06 Robin, Chicago office · AG-000097Note left4.6.2.460046
Kestrel video barPoly Studio X52 · 7.01 Kestrel, Toronto office · AG-001387Note left4.6.2.460046
Heron video barPoly Studio X52 · 7.02 Heron, Toronto office · AG-001392Note left4.6.2.460046
Curlew video barPoly Studio X72 · 7.03 Curlew, Toronto office · AG-001398Note left4.6.2.460046
Wren video barPoly Studio X32 · 7.04 Wren, Toronto office · AG-001409Note left4.6.1.444241
Robin video barPoly Studio X32 · 7.05 Robin, Toronto office · AG-001415Note left4.6.2.460046
Kestrel video barPoly Studio X52 · 12.01 Kestrel, Singapore office · AG-001345Note left4.6.2.460046
Heron video barPoly Studio X52 · 12.02 Heron, Singapore office · AG-001350Note left4.6.2.460046
Curlew video barPoly Studio X72 · 12.03 Curlew, Singapore office · AG-001356Note left4.6.2.460046
Wren video barPoly Studio X32 · 12.04 Wren, Singapore office · AG-001367Note left4.6.2.460046
Robin video barPoly Studio X32 · 12.05 Robin, Singapore office · AG-001373Note left4.6.1.444241
Heron video barPoly Studio X72 · 8.03 Heron, Melbourne office · AG-000496Note left4.6.1.444241
Curlew video barPoly Studio X52 · 8.04 Curlew, Melbourne office · AG-000507Note left4.6.2.460046
Gannet video barPoly Studio X52 · 8.05 Gannet, Melbourne office · AG-000513Note left4.6.2.460046
Kestrel video barPoly Studio X52 · 8.06 Kestrel, Melbourne office · AG-000519Note left4.6.2.460046
Peregrine video barPoly Studio X52 · 8.07 Peregrine, Melbourne office · AG-000525Note left4.6.2.460046
Barn Owl video barPoly Studio X72 · 8.08 Barn Owl, Melbourne office · AG-000532Note left4.6.2.460046
Wren video barPoly Studio X32 · 8.09 Wren, Melbourne office · AG-000544Note left4.6.2.460046
Heron video barPoly Studio X52 · 15.03 Heron, Tokyo office · AG-001068Note left4.6.2.460046
Curlew video barPoly Studio X52 · 15.04 Curlew, Tokyo office · AG-001078Note left4.6.2.460046
Gannet video barPoly Studio X52 · 15.05 Gannet, Tokyo office · AG-001084Note left4.6.2.460046
Kestrel video barPoly Studio X52 · 15.06 Kestrel, Tokyo office · AG-001091Note left4.6.2.460046
Peregrine video barPoly Studio X52 · 15.07 Peregrine, Tokyo office · AG-001101Note left4.6.2.460046
Wren video barPoly Studio X32 · 15.08 Wren, Tokyo office · AG-001108Note left4.6.2.460046
Robin video barPoly Studio X32 · 15.09 Robin, Tokyo office · AG-001114Note left4.6.2.460046
Heron video barPoly Studio X52 · 4.03 Heron, Copenhagen office · AG-000171Note left4.6.2.460046
Curlew video barPoly Studio X52 · 4.04 Curlew, Copenhagen office · AG-000181Note left4.6.2.460046
Gannet video barPoly Studio X52 · 4.05 Gannet, Copenhagen office · AG-000187Note left4.6.2.460046
Kestrel video barPoly Studio X52 · 4.06 Kestrel, Copenhagen office · AG-000196Note left4.6.2.460046
Peregrine video barPoly Studio X72 · 4.07 Peregrine, Copenhagen office · AG-000204Note left4.6.2.460046
Barn Owl video barPoly Studio X52 · 4.08 Barn Owl, Copenhagen office · AG-000217Note left4.6.2.460046
Wren video barPoly Studio X32 · 4.09 Wren, Copenhagen office · AG-000227Note left4.6.2.460046

View as

See Keia Atlas the way someone else does. A demo: nobody signs in.

Viewing asAnna ByrneAV and IT delivery engineer · EMEA

Suggested

Delivery

  • Delivery engineerDesigns and commissions spaces, from survey to handover
  • Project managerRuns projects day to day: dates, suppliers and who does what
  • On-site technicianInstalls and fixes kit in the offices
  • Programme managerPlans the year of projects across every region
  • Engineering managerLeads the delivery engineers
  • Project management leadLeads the project managers
  • On-site services managerLeads the on-site technicians
  • Delivery managerThe whole delivery team, every region

Support and service

  • Service desk analystTakes incidents as they arrive and routes them
  • Network engineerPorts, VLANs and patching
  • Service manager, AVOwns the AV standard and its service
  • Service manager, networkOwns the network standard and its service

The Lab

  • Innovation engineerTests new kit before it ships

Leadership

  • Head of AV and ITThe whole service, every region

Partners

  • Integration vendorSees their own installations only
  • Service vendorRepairs under the service contract

Overview

  • EveryoneEvery role's first screen at once, to see the whole picture

Settings

Appearance
LookStudio
Text size
Default

Report

Tell the team

About POLY-LENS-OFFLINE, Systems show as offline in Poly Lens while they work in the room

Goes to Sofia Reyes, Service manager, AV. Reviewed within five working days.