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Vendor access
This part is for Aigna staff
Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.
Go to your installationModule
Support is switched off
Incidents and every piece of open work, with who has it. This demo has the Support module switched off in Organisation settings.
SupportSimulated
Queue
4 nobody has taken yet · 12 open · 4 past targetchecked just now
- Video bar offline before the 09:00INC0041210 · 3.09 Whooper Swan, Dublin office · P2, proposed: booked in 68 minGoes to Sofia Reyes, the service owner, at 08:07 if nobody takes it
- Board room screens blank, meeting at 10INC0041188 · 20.10 Whooper Swan, New York office · P2Open 2 h 48 min
- DNS rule unable to complete for Kestrel's video barINC0041211 · 3.06 Kestrel, Dublin office · P3, proposed: no booking affectedGoes to Sofia Reyes, the service owner, at 16:00 if nobody takes it
- Can't start a call in Goldcrest, touch panel stuck on connectingINC0041203 · 4.05 Goldcrest, Dublin office · P3Goes to Sofia Reyes, the service owner, at 16:00 if nobody takes it
- Printer in the Juneau office not showing upINC0041209 · 2.06 Copy and print, Juneau office · P3Goes to Sofia Reyes, the service owner, at 08:20 tomorrow if nobody takes it
- Crackle from the second table microphone in PeregrineINC0041164 · 4.07 Peregrine, Copenhagen office · P3Past target: open 5 days, target 72 h
- Curlew's video bar shows no meetings, so we can't join with one touchINC0041180 · 12.03 Curlew, Singapore office · P3 · On holdPast target: open 4 days, target 72 h
- Laptop at the table doesn't show on Heron's screensINC0041177 · 12.03 Heron, Chicago office · P3 · On holdPast target: open 4 days, target 72 h
- Home office gateway keeps restarting, calls dropINC0041198 · Greystones home office 1, Remote EMEA · P3 · On holdPast target: open 4 days, target 72 h
- Peregrine's table microphone cuts out during callsINC0041193 · 8.07 Peregrine, Melbourne office · P3Open 2 days
- Wren touch panel says "Not paired"INC0041205 · 7.04 Wren, Toronto office · P3Open 3 h 20 min
- Booking panel outside Whooper Swan shows yesterday's meetingsINC0041172 · 3.09 Whooper Swan, Dublin office · P4 · On holdOpen 3 days
No jobs match these filters.
Done automatically today
Every run under a standing rule someone owns, read back and recorded- Known work: getting this printer onto the network is task T-1406 in PRJ-14, blocked on a certificate requestDone automatically under the Match tickets to spaces (owner: Priya) · the rule10:22
- Matched to Whooper Swan on the 20th floor. Video bar healthy; both displays answer on the network and are on input HDMI 2, which has no sourceDone automatically under the Match tickets to spaces (owner: Priya) · the rule09:13
- Matched to the Wren touch controller at the Toronto office. Device management: the video bar restarted at 05:48; the touch controller has not paired with it sinceDone automatically under the Match tickets to spaces (owner: Priya) · the rule08:41
- Matched to Goldcrest's video bar and added the evidenceDone automatically under the Match tickets to spaces (owner: Priya) · the rule08:01
- Matched to the Goldcrest video bar. Device management last saw it at 07:42; its switch port in the fourth floor IDF went down at 07:41Done automatically under the Match tickets to spaces (owner: Priya) · the rule08:01
- Matched to 3.09 Whooper Swan's video bar and added the evidenceDone automatically under the Match tickets to spaces (owner: Priya) · the rule07:52
- Tried to write A record dub-306-vc01 → 10.20.3.61Unable to complete, rolled back · DNS rule (owner: Nora) · the rule02:00