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Vendor access
This part is for Aigna staff
Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.
Go to your installationModule
Support is switched off
Incidents and every piece of open work, with who has it. This demo has the Support module switched off in Organisation settings.
WorkSimulated
Incidents
12 open, 2 high priority · 4 new, not taken yetchecked just now
New
4INC0041210P2LDVideo bar offline before the 09:00Whooper Swan video bar3.09 Whooper Swan, Dublin office, DublinOpened 1 min agoINC0041209P3PNPrinter in the Juneau office not showing upCopy and print printer2.06 Copy and print, Juneau office, JuneauOpened 1 h 40 min agoINC0041203P3LDCan't start a call in Goldcrest, touch panel stuck on connectingGoldcrest video bar4.05 Goldcrest, Dublin office, DublinOpened 4 h 2 min agoINC0041211P3NWDNS rule unable to complete for Kestrel's video barKestrel video bar3.06 Kestrel, Dublin office, DublinOpened 10 h ago
None match
In progress
4INC0041188P2CMBoard room screens blank, meeting at 10Whooper Swan display 120.10 Whooper Swan, New York office, New YorkWorking for 2 h 40 minINC0041205P3GKWren touch panel says "Not paired"Wren touch controller7.04 Wren, Toronto office, TorontoWorking for 2 h 58 minINC0041193P3RCPeregrine's table microphone cuts out during callsPeregrine microphone8.07 Peregrine, Melbourne office, MelbourneWorking for 2 daysINC0041164P3ReopenedTACrackle from the second table microphone in PeregrinePeregrine microphone 24.07 Peregrine, Copenhagen office, CopenhagenReopened · Working for 2 days
None match
On hold
4INC0041198P3PNHome office gateway keeps restarting, calls dropGreystones home office 1 home network gatewayGreystones home office 1, Remote EMEAWaiting for parts · 2 daysINC0041177P3GKLaptop at the table doesn't show on Heron's screensHeron HDBaseT receiver at the display12.03 Heron, Chicago office, ChicagoWaiting for the vendor · 4 daysINC0041180P3MTCurlew's video bar shows no meetings, so we can't join with one touchCurlew video bar12.03 Curlew, Singapore office, SingaporeWaiting for a change · 4 daysINC0041172P4ABBooking panel outside Whooper Swan shows yesterday's meetingsWhooper Swan scheduler panel3.09 Whooper Swan, Dublin office, DublinWaiting for a change · 3 days
None match
Resolved
9INC0041230P1LDMain display in the Demo zone lost its picture during a client demoDemo zone display 15.03 Demo zone, Dublin office, DublinFixed · 1 OctINC0041195P2RCNothing in Heron works this morning8.03 Heron, the whole spaceMelbourne office, MelbourneFixed · 12 OctINC0041190P3GKKestrel touch panel stuck on "Not paired"Kestrel touch controller12.06 Kestrel, Chicago office, ChicagoWorkaround · 17 OctINC0041150P3ABRemote people hear an echo from HeronHeron video bar2.02 Heron, Juneau office, JuneauNo fault found · 13 OctINC0041161P3CMPeople on the call lose us when we talk at the far end of Curlew's tableCurlew microphone20.05 Curlew, New York office, New YorkFixed · 8 OctINC0041140P3KSPeople on the call see Heron's picture freeze every few minutesHeron video bar15.03 Heron, Tokyo office, TokyoFixed · 2 OctINC0041121P3CMLeft screen in Whooper Swan switches to the wrong input during callsWhooper Swan display 120.10 Whooper Swan, New York office, New YorkWorkaround · 9 SepINC0041182P4PNNo meetings on the screen in CurlewCurlew video bar12.03 Curlew, Singapore office, SingaporeDuplicate · 16 OctINC0041158P4TACurlew screen is blankCurlew display 12.03 Curlew, London office, LondonCancelled · 7 Oct
None match
No incidents match these filters.
How it connects
ServiceNow stays the record- 1A ticket arrives in ServiceNowThe service desk works it there, as today.
- 2Keia Atlas reads itThrough ServiceNow's Table API, or ServiceNow pushes it on change.Simulated
- 3Matches the space and deviceFrom the ticket's location, the caller's booking or a named space.Simulated
- 4Adds evidenceFrom device management, monitoring, the calendar and open project work.Simulated
- 5Writes a work note backOnly once someone approves; ServiceNow stays the record.Simulated