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This part is for Aigna staff
Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.
Go to your installationModule
Support is switched off
Incidents and every piece of open work, with who has it. This demo has the Support module switched off in Organisation settings.
Support · RawSimulated
Audit log
109 entries · nothing edited in place: every change is a new entrychecked just now
- Rule runsDone automatically: Known work: getting this printer onto the network is task T-1406 in PRJ-14, blocked on a certificate request
Match tickets to spaces (Priya Nair)Keia AtlasM-INC0041209-1The ruleINC0041209
Trace of M-INC0041209-1 Time What it did What came back Where 10:22:00.000 Start the Match tickets to spaces, version 4 (approved under CHG-150) Run on its own Keia Atlas 10:22:00.000 Check the conditions 2 of 2 hold Keia Atlas 10:22:00.000 Read The ticket INC0041209 found the service desk tool, through its connector 10:22:00.300 Write: Add the space, the device and the evidence to the record Accepted Device management and monitoring 10:22:00.600 Read back and compare Matches Device management and monitoring 10:22:00.900 Record the run Done automatically Keia Atlas - PriorityProposed P3 for INC0041209
Keia AtlasKeia AtlasINC0041209
- StateINC0041209 is new
Jordan EllisServiceNowINC0041209
- Who has itCarlos Mendes took INC0041188
Carlos MendesServiceNowINC0041188
- PriorityChanged INC0041188 from P3 to P2: A board meeting starts in the room at 10:00 and cannot move to another room.
Denise CarterKeia AtlasINC0041188
- Rule runsDone automatically: Matched to Whooper Swan on the 20th floor. Video bar healthy; both displays answer on the network and are on input HDMI 2, which has no source
Match tickets to spaces (Priya Nair)Keia AtlasM-INC0041188-1The ruleINC0041188
Trace of M-INC0041188-1 Time What it did What came back Where 09:13:00.000 Start the Match tickets to spaces, version 4 (approved under CHG-150) Run on its own Keia Atlas 09:13:00.000 Check the conditions 2 of 2 hold Keia Atlas 09:13:00.000 Read The ticket INC0041188 found the service desk tool, through its connector 09:13:00.300 Write: Add the space, the device and the evidence to the record Accepted Device management and monitoring 09:13:00.600 Read back and compare Matches Device management and monitoring 09:13:00.900 Record the run Done automatically Keia Atlas - PriorityProposed P3 for INC0041188
Keia AtlasKeia AtlasINC0041188
- StateINC0041188 is new
Dana WhitfieldServiceNowINC0041188
- Who has itGrace Kim took INC0041205
Grace KimServiceNowINC0041205
- Rule runsDone automatically: Matched to the Wren touch controller at the Toronto office. Device management: the video bar restarted at 05:48; the touch controller has not paired with it since
Match tickets to spaces (Priya Nair)Keia AtlasM-INC0041205-1The ruleINC0041205
Trace of M-INC0041205-1 Time What it did What came back Where 08:41:00.000 Start the Match tickets to spaces, version 4 (approved under CHG-150) Run on its own Keia Atlas 08:41:00.000 Check the conditions 2 of 2 hold Keia Atlas 08:41:00.000 Read The ticket INC0041205 found the service desk tool, through its connector 08:41:00.300 Write: Add the space, the device and the evidence to the record Accepted Device management and monitoring 08:41:00.600 Read back and compare Matches Device management and monitoring 08:41:00.900 Record the run Done automatically Keia Atlas - PriorityProposed P3 for INC0041205
Keia AtlasKeia AtlasINC0041205
- StateINC0041205 is new
Sophie TremblayServiceNowINC0041205
- Rule runsDone automatically: Matched to the Goldcrest video bar. Device management last saw it at 07:42; its switch port in the fourth floor IDF went down at 07:41
Match tickets to spaces (Priya Nair)Keia AtlasM-INC0041203-1The ruleINC0041203
Trace of M-INC0041203-1 Time What it did What came back Where 08:01:00.000 Start the Match tickets to spaces, version 4 (approved under CHG-150) Run on its own Keia Atlas 08:01:00.000 Check the conditions 2 of 2 hold Keia Atlas 08:01:00.000 Read The ticket INC0041203 found the service desk tool, through its connector 08:01:00.300 Write: Add the space, the device and the evidence to the record Accepted Device management and monitoring 08:01:00.600 Read back and compare Matches Device management and monitoring 08:01:00.900 Record the run Done automatically Keia Atlas - Rule runsDone automatically: Matched to Goldcrest's video bar and added the evidence
Match tickets to spaces (Priya Nair)Keia AtlasRUN-2291The ruleINC0041203
Trace of RUN-2291 Time What it did What came back Where 08:01:00.000 Start the Match tickets to spaces, version 4 (approved under CHG-150) Run on its own Keia Atlas 08:01:00.000 Check the conditions 2 of 2 hold Keia Atlas 08:01:00.000 Read The ticket INC0041203 found the service desk tool, through its connector 08:01:00.367 Write: Add the space, the device and the evidence to the record Accepted Device management and monitoring 08:01:00.733 Read back and compare Matches Device management and monitoring 08:01:01.100 Record the run Done automatically Keia Atlas - PriorityProposed P3 for INC0041203
Keia AtlasKeia AtlasINC0041203
- StateINC0041203 is new
Ewan FarrellServiceNowINC0041203
- PriorityProposed P2 for INC0041210: booked in 68 min
Keia AtlasKeia AtlasINC0041210
- Rule runsDone automatically: Matched to 3.09 Whooper Swan's video bar and added the evidence
Match tickets to spaces (Priya Nair)Keia AtlasRUN-2290The ruleINC0041210
Trace of RUN-2290 Time What it did What came back Where 07:52:00.000 Start the Match tickets to spaces, version 4 (approved under CHG-150) Run on its own Keia Atlas 07:52:00.000 Check the conditions 2 of 2 hold Keia Atlas 07:52:00.000 Read The ticket INC0041210 found the service desk tool, through its connector 07:52:00.300 Write: Add the space, the device and the evidence to the record Accepted Device management and monitoring 07:52:00.600 Read back and compare Matches Device management and monitoring 07:52:00.900 Record the run Done automatically Keia Atlas - PriorityProposed P3 for INC0041211: no booking affected
Keia AtlasKeia AtlasINC0041211
- Rule runsUnable to complete, rolled back: Tried to write A record dub-306-vc01 → 10.20.3.61
DNS rule (Nora Walsh)Keia AtlasRUN-5120The ruleINC0041211
Trace of RUN-5120 Time What it did What came back Where 02:00:00.000 Start the DNS rule, version 3 (approved under CHG-171) Run on its own Keia Atlas 02:00:00.000 Check the conditions 4 of 4 hold Keia Atlas 02:00:00.000 Read Build sheet dub-306-vc01 found Keia Atlas, 27 Sept 16:02 02:00:00.300 Write dub-306-vc01 → 10.20.3.61 Refused: the service account has no permission here the DNS tool, through its connector, 01:59 02:00:00.900 Read back and compare Does not match: kestrel-vc.corp.example → 10.20.3.61 is still there Keia Atlas 02:00:00.900 Restore the previous state Restored kestrel-vc.corp.example → 10.20.3.61 Keia Atlas 02:00:00.900 Stop Unable to complete; raised an incident to the rule's owner Keia Atlas - StateINC0041198 is on hold
Priya NairServiceNowINC0041198
- Who has itRuby Chen took INC0041193
Ruby ChenServiceNowINC0041193
- Rule runsDone automatically: Matched to the Peregrine microphone at the Melbourne office. Device management: the microphone dropped out of the video bar's device list five times since Wednesday
Match tickets to spaces (Priya Nair)Keia AtlasM-INC0041193-1The ruleINC0041193
Trace of M-INC0041193-1 Time What it did What came back Where 10:42:00.000 Start the Match tickets to spaces, version 4 (approved under CHG-150) Run on its own Keia Atlas 10:42:00.000 Check the conditions 2 of 2 hold Keia Atlas 10:42:00.000 Read The ticket INC0041193 found the service desk tool, through its connector 10:42:00.300 Write: Add the space, the device and the evidence to the record Accepted Device management and monitoring 10:42:00.600 Read back and compare Matches Device management and monitoring 10:42:00.900 Record the run Done automatically Keia Atlas - PriorityProposed P3 for INC0041193
Keia AtlasKeia AtlasINC0041193
- StateINC0041193 is new
Isla BrennanServiceNowINC0041193
- Rule runsDone automatically: Device management: microphone 2 has dropped out four times since Thursday, the same as before the fix
Match tickets to spaces (Priya Nair)Keia AtlasM-INC0041164-5The ruleINC0041164
Trace of M-INC0041164-5 Time What it did What came back Where 10:27:00.000 Start the Match tickets to spaces, version 4 (approved under CHG-150) Run on its own Keia Atlas 10:27:00.000 Check the conditions 2 of 2 hold Keia Atlas 10:27:00.000 Read The ticket INC0041164 found the service desk tool, through its connector 10:27:00.300 Write: Add the space, the device and the evidence to the record Accepted Device management and monitoring 10:27:00.600 Read back and compare Matches Device management and monitoring 10:27:00.900 Record the run Done automatically Keia Atlas - Who has itPriya Nair took INC0041164
Priya NairServiceNowINC0041164
- Rule runsDone automatically: Cycled PoE on port GE1/0/4 after the patch lead was replaced; the video bar answered after 41 s
PoE rule (Declan Moore)Keia AtlasRUN-4133The rule
Trace of RUN-4133 Time What it did What came back Where 09:30:00.000 Start the PoE rule, version 2 (approved under CHG-180) Run by hand Keia Atlas 09:30:00.000 Check the conditions 4 of 4 hold Keia Atlas 09:30:00.000 Read Switch port state and PoE draw cph-407-vc01, port GE1/0/4 found the room switch's management interface 09:30:01.000 Write: Turn PoE off on the port, wait 10 s, turn it on Accepted room booking 09:30:13.000 Wait for the device to start Waited Keia Atlas 09:30:53.000 Read back and compare Matches room booking 09:30:55.000 Record the run Done automatically Keia Atlas - StateINC0041190 is resolved
Grace KimServiceNowINC0041190
- Who has itGrace Kim took INC0041190
Grace KimServiceNowINC0041190
- Rule runsDone automatically: Matched to the Kestrel touch controller at the Chicago office. Device management: the video bar restarted at 03:00 for its scheduled restart; the touch controller has not paired with it since
Match tickets to spaces (Priya Nair)Keia AtlasM-INC0041190-1The ruleINC0041190
Trace of M-INC0041190-1 Time What it did What came back Where 08:53:00.000 Start the Match tickets to spaces, version 4 (approved under CHG-150) Run on its own Keia Atlas 08:53:00.000 Check the conditions 2 of 2 hold Keia Atlas 08:53:00.000 Read The ticket INC0041190 found the service desk tool, through its connector 08:53:00.300 Write: Add the space, the device and the evidence to the record Accepted Device management and monitoring 08:53:00.600 Read back and compare Matches Device management and monitoring 08:53:00.900 Record the run Done automatically Keia Atlas - PriorityProposed P3 for INC0041190
Keia AtlasKeia AtlasINC0041190
- StateINC0041190 is new
Priya AnandServiceNowINC0041190
- Drafted by AIDrafted the summary line of RUN-5118
AI (a local model, EU region)Keia AtlasRUN-5118The rule
- Rule runsDone automatically: Wrote A record dub-304-vc90 → 10.20.3.49
DNS rule (Nora Walsh)Keia AtlasRUN-5118The rule
Trace of RUN-5118 Time What it did What came back Where 02:00:00.000 Start the DNS rule, version 3 (approved under CHG-171) Run on its own Keia Atlas 02:00:00.000 Check the conditions 4 of 4 hold Keia Atlas 02:00:00.000 Read Build sheet dub-304-vc90 found Keia Atlas, 27 Sept 16:02 02:00:00.300 Write dub-304-vc90 → 10.20.3.49 Accepted the DNS tool, through its connector, 01:59 02:00:00.900 Read back and compare Matches the DNS tool, through its connector, 01:59 02:00:01.400 Record the run Done automatically Keia Atlas 02:00:01.400 AI draft of the summary line: prompt version 3, no tools called, a local model, EU region Checked against the read back before it was saved AI - StateINC0041172 is on hold
Anna ByrneServiceNowINC0041172
- Who has itLiam Doyle took INC0041172
Liam DoyleServiceNowINC0041172
- PriorityChanged INC0041172 from P3 to P4: The room still books correctly from the calendar; only the panel by the door is out of date.
Anna ByrneKeia AtlasINC0041172
- Rule runsDone automatically: Matched to the Whooper Swan booking panel. Calendar: the room's resource was renamed on 24 September; the panel still signs in with the old name
Match tickets to spaces (Priya Nair)Keia AtlasM-INC0041172-1The ruleINC0041172
Trace of M-INC0041172-1 Time What it did What came back Where 14:32:00.000 Start the Match tickets to spaces, version 4 (approved under CHG-150) Run on its own Keia Atlas 14:32:00.000 Check the conditions 2 of 2 hold Keia Atlas 14:32:00.000 Read The ticket INC0041172 found the service desk tool, through its connector 14:32:00.300 Write: Add the space, the device and the evidence to the record Accepted Device management and monitoring 14:32:00.600 Read back and compare Matches Device management and monitoring 14:32:00.900 Record the run Done automatically Keia Atlas - PriorityProposed P3 for INC0041172
Keia AtlasKeia AtlasINC0041172
- StateINC0041172 is new
Rachel KeaneServiceNowINC0041172
- StateINC0041182 is resolved
Priya NairServiceNowINC0041182
- Rule runsDone automatically: Same room, device and symptom as INC0041180, which is on hold
Match tickets to spaces (Priya Nair)Keia AtlasM-INC0041182-1The ruleINC0041182
Trace of M-INC0041182-1 Time What it did What came back Where 13:31:00.000 Start the Match tickets to spaces, version 4 (approved under CHG-150) Run on its own Keia Atlas 13:31:00.000 Check the conditions 2 of 2 hold Keia Atlas 13:31:00.000 Read The ticket INC0041182 found the service desk tool, through its connector 13:31:00.300 Write: Add the space, the device and the evidence to the record Accepted Device management and monitoring 13:31:00.600 Read back and compare Matches Device management and monitoring 13:31:00.900 Record the run Done automatically Keia Atlas - PriorityProposed P4 for INC0041182
Keia AtlasKeia AtlasINC0041182
- StateINC0041182 is new
Daniel LimServiceNowINC0041182
- Who has itPriya Nair took INC0041198
Priya NairServiceNowINC0041198
- Rule runsDone automatically: Re-synced the calendar link; the panel shows today's meetings
Calendar re-sync rule (Sofia Reyes)Keia AtlasRUN-3310The rule
Trace of RUN-3310 Time What it did What came back Where 07:40:00.000 Start the Calendar re-sync rule, version 1 (approved under CHG-166) Run on its own Keia Atlas 07:40:00.000 Check the conditions 3 of 3 hold Keia Atlas 07:40:00.000 Read Today's bookings dub-305-sch01 found room booking 07:40:01.800 Write: Re-sync the panel's calendar link, keeping the previous one Accepted the panel's management tool 07:40:05.400 Read back and compare Matches the panel's management tool 07:40:08.100 Record the run Done automatically Keia Atlas - Rule runsDone automatically: Matched by the caller's home office record: Greystones home office 1. Device management: the gateway has restarted 14 times since 22 September
Match tickets to spaces (Priya Nair)Keia AtlasM-INC0041198-1The ruleINC0041198
Trace of M-INC0041198-1 Time What it did What came back Where 16:31:00.000 Start the Match tickets to spaces, version 4 (approved under CHG-150) Run on its own Keia Atlas 16:31:00.000 Check the conditions 2 of 2 hold Keia Atlas 16:31:00.000 Read The ticket INC0041198 found the service desk tool, through its connector 16:31:00.300 Write: Add the space, the device and the evidence to the record Accepted Device management and monitoring 16:31:00.600 Read back and compare Matches Device management and monitoring 16:31:00.900 Record the run Done automatically Keia Atlas - PriorityProposed P3 for INC0041198
Keia AtlasKeia AtlasINC0041198
- StateINC0041198 is new
Hannah PriceServiceNowINC0041198
- StateINC0041177 is on hold
Grace KimServiceNowINC0041177
- Rule runsUnable to complete: Cycled PoE on port GE1/0/4
PoE rule (Declan Moore)Keia AtlasRUN-4129The rule
Trace of RUN-4129 Time What it did What came back Where 14:05:00.000 Start the PoE rule, version 2 (approved under CHG-180) Run by hand Keia Atlas 14:05:00.000 Check the conditions 4 of 4 hold Keia Atlas 14:05:00.000 Read Switch port state and PoE draw cph-407-vc01, port GE1/0/4 found the room switch's management interface 14:05:01.891 Write: Turn PoE off on the port, wait 10 s, turn it on Accepted room booking 14:05:24.582 Wait for the device to start Waited Keia Atlas 14:06:40.218 Read back and compare Does not match: the old value is still there room booking 14:06:44.000 Stop Unable to complete; raised an incident to the rule's owner Keia Atlas - StateINC0041180 is on hold
Mei TanServiceNowINC0041180
- Who has itGrace Kim took INC0041177
Grace KimServiceNowINC0041177
- Rule runsDone automatically: Matched to Heron at the Chicago office. The table cable goes through an HDBaseT transmitter and receiver to the scaler. Both are passive, so Keia Atlas cannot see them; the video bar reports no input on HDMI in 1
Match tickets to spaces (Priya Nair)Keia AtlasM-INC0041177-1The ruleINC0041177
Trace of M-INC0041177-1 Time What it did What came back Where 09:42:00.000 Start the Match tickets to spaces, version 4 (approved under CHG-150) Run on its own Keia Atlas 09:42:00.000 Check the conditions 2 of 2 hold Keia Atlas 09:42:00.000 Read The ticket INC0041177 found the service desk tool, through its connector 09:42:00.300 Write: Add the space, the device and the evidence to the record Accepted Device management and monitoring 09:42:00.600 Read back and compare Matches Device management and monitoring 09:42:00.900 Record the run Done automatically Keia Atlas - PriorityProposed P3 for INC0041177
Keia AtlasKeia AtlasINC0041177
- StateINC0041177 is new
Marcus WebbServiceNowINC0041177
- Who has itArjun Rao took INC0041180
Arjun RaoServiceNowINC0041180
- StateINC0041164 is resolved
Tom AshbyServiceNowINC0041164
- Rule runsDone automatically: Matched to the Curlew video bar at the Singapore office. Room booking: the device's account can't read Curlew's calendar. Known work: T-1107 in PRJ-11
Match tickets to spaces (Priya Nair)Keia AtlasM-INC0041180-1The ruleINC0041180
Trace of M-INC0041180-1 Time What it did What came back Where 09:16:00.000 Start the Match tickets to spaces, version 4 (approved under CHG-150) Run on its own Keia Atlas 09:16:00.000 Check the conditions 2 of 2 hold Keia Atlas 09:16:00.000 Read The ticket INC0041180 found the service desk tool, through its connector 09:16:00.300 Write: Add the space, the device and the evidence to the record Accepted Device management and monitoring 09:16:00.600 Read back and compare Matches Device management and monitoring 09:16:00.900 Record the run Done automatically Keia Atlas - PriorityProposed P3 for INC0041180
Keia AtlasKeia AtlasINC0041180
- StateINC0041180 is new
Nur AisyahServiceNowINC0041180
- Rule runsDone automatically: Updated to 4.6.2.460046 and made a test call
Firmware rule (Sofia Reyes)Keia AtlasRUN-6044The rule
Trace of RUN-6044 Time What it did What came back Where 22:30:00.000 Start the Firmware rule, version 2 (approved under CHG-158) Run by hand Keia Atlas 22:30:00.000 Check the conditions 4 of 4 hold Keia Atlas 22:30:00.000 Read The unit's firmware cph-407-vc01, 4.6.1 to 4.6.2 found device management 22:30:02.109 Write: Send the update and let the unit restart Accepted room booking 22:40:34.737 Read back and compare Matches room booking 22:41:38.000 Record the run Done automatically Keia Atlas - Who has itTom Ashby took INC0041164
Tom AshbyServiceNowINC0041164
- Rule runsDone automatically: Matched to microphone 2 in Peregrine at the Copenhagen office. Device management: microphone 2 dropped out of the video bar's device list three times this morning
Match tickets to spaces (Priya Nair)Keia AtlasM-INC0041164-1The ruleINC0041164
Trace of M-INC0041164-1 Time What it did What came back Where 10:14:00.000 Start the Match tickets to spaces, version 4 (approved under CHG-150) Run on its own Keia Atlas 10:14:00.000 Check the conditions 2 of 2 hold Keia Atlas 10:14:00.000 Read The ticket INC0041164 found the service desk tool, through its connector 10:14:00.300 Write: Add the space, the device and the evidence to the record Accepted Device management and monitoring 10:14:00.600 Read back and compare Matches Device management and monitoring 10:14:00.900 Record the run Done automatically Keia Atlas - PriorityProposed P3 for INC0041164
Keia AtlasKeia AtlasINC0041164
- StateINC0041164 is new
Freja HolmServiceNowINC0041164
- StateINC0041150 is resolved
Anna ByrneServiceNowINC0041150
- Who has itAnna Byrne took INC0041150
Anna ByrneServiceNowINC0041150
- Rule runsDone automatically: Matched to the Heron video bar at the Juneau office. Device management: online. A laptop in the room is joined to the same call with its speaker on
Match tickets to spaces (Priya Nair)Keia AtlasM-INC0041150-1The ruleINC0041150
Trace of M-INC0041150-1 Time What it did What came back Where 11:07:00.000 Start the Match tickets to spaces, version 4 (approved under CHG-150) Run on its own Keia Atlas 11:07:00.000 Check the conditions 2 of 2 hold Keia Atlas 11:07:00.000 Read The ticket INC0041150 found the service desk tool, through its connector 11:07:00.300 Write: Add the space, the device and the evidence to the record Accepted Device management and monitoring 11:07:00.600 Read back and compare Matches Device management and monitoring 11:07:00.900 Record the run Done automatically Keia Atlas - PriorityProposed P3 for INC0041150
Keia AtlasKeia AtlasINC0041150
- StateINC0041150 is new
Mika TanakaServiceNowINC0041150
- Rule runsDone automatically: Wrote A record dub-305-sch01 → 10.20.3.57
DNS rule (Nora Walsh)Keia AtlasRUN-5114The rule
Trace of RUN-5114 Time What it did What came back Where 02:00:00.000 Start the DNS rule, version 3 (approved under CHG-171) Run on its own Keia Atlas 02:00:00.000 Check the conditions 4 of 4 hold Keia Atlas 02:00:00.000 Read Build sheet dub-305-sch01 found Keia Atlas, 27 Sept 16:02 02:00:00.257 Write dub-305-sch01 → 10.20.3.57 Accepted the DNS tool, through its connector, 01:59 02:00:00.771 Read back and compare Matches the DNS tool, through its connector, 01:59 02:00:01.200 Record the run Done automatically Keia Atlas - StateINC0041195 is resolved
Ruby ChenServiceNowINC0041195
- Who has itRuby Chen took INC0041195
Ruby ChenServiceNowINC0041195
- Who has itDeclared INC0041195 a major incident; commander Yusuf Demir
Keia AtlasKeia AtlasINC0041195
- Rule runsDone automatically: Matched to 8.03 Heron at the Melbourne office. Monitoring: the display, video bar, touch controller and booking panel all went offline at 06:12 on Saturday, at the same second
Match tickets to spaces (Priya Nair)Keia AtlasM-INC0041195-1The ruleINC0041195
Trace of M-INC0041195-1 Time What it did What came back Where 07:57:00.000 Start the Match tickets to spaces, version 4 (approved under CHG-150) Run on its own Keia Atlas 07:57:00.000 Check the conditions 2 of 2 hold Keia Atlas 07:57:00.000 Read The ticket INC0041195 found the service desk tool, through its connector 07:57:00.300 Write: Add the space, the device and the evidence to the record Accepted Device management and monitoring 07:57:00.600 Read back and compare Matches Device management and monitoring 07:57:00.900 Record the run Done automatically Keia Atlas - PriorityProposed P2 for INC0041195: leadership meeting booked in 65 min
Keia AtlasKeia AtlasINC0041195
- StateINC0041195 is new
Chloe BarkerServiceNowINC0041195
- Rule runsUndone: Re-synced the calendar link; Sofia undid it because the space had moved calendars that morning
Calendar re-sync rule (Sofia Reyes)Keia AtlasRUN-3306The rule
Trace of RUN-3306 Time What it did What came back Where 07:05:00.000 Start the Calendar re-sync rule, version 1 (approved under CHG-166) Run by hand Keia Atlas 07:05:00.000 Check the conditions 3 of 3 hold Keia Atlas 07:05:00.000 Read Today's bookings nyc-2005-sch01 found room booking 07:05:01.756 Write: Re-sync the panel's calendar link, keeping the previous one Accepted the panel's management tool 07:05:05.267 Read back and compare Matches the panel's management tool 07:05:07.900 Record the run Done automatically Keia Atlas 07:05:07.900 Undo sofia put it back Keia Atlas - Rule runsDone automatically: Cycled PoE on port GE1/0/7; the touch controller answered after 29 s
PoE rule (Declan Moore)Keia AtlasRUN-4117The rule
Trace of RUN-4117 Time What it did What came back Where 08:12:00.000 Start the PoE rule, version 2 (approved under CHG-180) Run by hand Keia Atlas 08:12:00.000 Check the conditions 4 of 4 hold Keia Atlas 08:12:00.000 Read Switch port state and PoE draw nyc-2010-tc01, port GE1/0/7 found the room switch's management interface 08:12:00.782 Write: Turn PoE off on the port, wait 10 s, turn it on Accepted room booking 08:12:10.164 Wait for the device to start Waited Keia Atlas 08:12:41.436 Read back and compare Matches room booking 08:12:43.000 Record the run Done automatically Keia Atlas - StateINC0041161 is resolved
Carlos MendesServiceNowINC0041161
- Who has itCarlos Mendes took INC0041161
Carlos MendesServiceNowINC0041161
- Rule runsDone automatically: Matched to the Curlew microphone at the New York office. Device management: the microphone dropped out of the video bar's device list twice this morning
Match tickets to spaces (Priya Nair)Keia AtlasM-INC0041161-1The ruleINC0041161
Trace of M-INC0041161-1 Time What it did What came back Where 11:22:00.000 Start the Match tickets to spaces, version 4 (approved under CHG-150) Run on its own Keia Atlas 11:22:00.000 Check the conditions 2 of 2 hold Keia Atlas 11:22:00.000 Read The ticket INC0041161 found the service desk tool, through its connector 11:22:00.300 Write: Add the space, the device and the evidence to the record Accepted Device management and monitoring 11:22:00.600 Read back and compare Matches Device management and monitoring 11:22:00.900 Record the run Done automatically Keia Atlas - PriorityProposed P3 for INC0041161
Keia AtlasKeia AtlasINC0041161
- StateINC0041161 is new
Jonah MercerServiceNowINC0041161
- Rule runsDone automatically: Updated to 4.6.2.460046 and made a test call
Firmware rule (Sofia Reyes)Keia AtlasRUN-6040The rule
Trace of RUN-6040 Time What it did What came back Where 22:30:00.000 Start the Firmware rule, version 2 (approved under CHG-158) Run by hand Keia Atlas 22:30:00.000 Check the conditions 4 of 4 hold Keia Atlas 22:30:00.000 Read The unit's firmware lon-203-vc01, 4.6.1 to 4.6.2 found device management 22:30:02.151 Write: Send the update and let the unit restart Accepted room booking 22:40:47.468 Read back and compare Matches room booking 22:41:52.000 Record the run Done automatically Keia Atlas - StateINC0041158 is resolved
Oliver GrantServiceNowINC0041158
- Rule runsDone automatically: Matched to Curlew display 1. Monitoring: both displays are on and showing the video bar's home screen
Match tickets to spaces (Priya Nair)Keia AtlasM-INC0041158-1The ruleINC0041158
Trace of M-INC0041158-1 Time What it did What came back Where 14:11:00.000 Start the Match tickets to spaces, version 4 (approved under CHG-150) Run on its own Keia Atlas 14:11:00.000 Check the conditions 2 of 2 hold Keia Atlas 14:11:00.000 Read The ticket INC0041158 found the service desk tool, through its connector 14:11:00.300 Write: Add the space, the device and the evidence to the record Accepted Device management and monitoring 14:11:00.600 Read back and compare Matches Device management and monitoring 14:11:00.900 Record the run Done automatically Keia Atlas - PriorityProposed P4 for INC0041158
Keia AtlasKeia AtlasINC0041158
- StateINC0041158 is new
Oliver GrantServiceNowINC0041158
- Rule runsDone automatically: Re-synced the calendar link; the panel shows today's meetings
Calendar re-sync rule (Sofia Reyes)Keia AtlasRUN-3301The rule
Trace of RUN-3301 Time What it did What came back Where 07:20:00.000 Start the Calendar re-sync rule, version 1 (approved under CHG-166) Run on its own Keia Atlas 07:20:00.000 Check the conditions 3 of 3 hold Keia Atlas 07:20:00.000 Read Today's bookings lon-203-sch01 found room booking 07:20:01.867 Write: Re-sync the panel's calendar link, keeping the previous one Accepted the panel's management tool 07:20:05.600 Read back and compare Matches the panel's management tool 07:20:08.400 Record the run Done automatically Keia Atlas - Rule runsDone automatically: Cycled PoE on port GE1/0/5; the video bar answered after 38 s
PoE rule (Declan Moore)Keia AtlasRUN-4102The rule
Trace of RUN-4102 Time What it did What came back Where 10:41:00.000 Start the PoE rule, version 2 (approved under CHG-180) Run by hand Keia Atlas 10:41:00.000 Check the conditions 4 of 4 hold Keia Atlas 10:41:00.000 Read Switch port state and PoE draw lon-203-vc01, port GE1/0/5 found the room switch's management interface 10:41:00.927 Write: Turn PoE off on the port, wait 10 s, turn it on Accepted room booking 10:41:12.055 Wait for the device to start Waited Keia Atlas 10:41:49.145 Read back and compare Matches room booking 10:41:51.000 Record the run Done automatically Keia Atlas - StateINC0041140 is resolved
Kenji SatoServiceNowINC0041140
- StateINC0041230 is resolved
Liam DoyleServiceNowINC0041230
- Who has itLiam Doyle took INC0041230
Liam DoyleServiceNowINC0041230
- PriorityProposed P1 for INC0041230: live client briefing
Keia AtlasKeia AtlasINC0041230
- Rule runsDone automatically: Matched to display 1 in the Demo zone. The Tallowmere Logistics briefing (EVT-01) is running in this room: proposed P1, live client briefing
Match tickets to spaces (Priya Nair)Keia AtlasM-INC0041230-1The ruleINC0041230
Trace of M-INC0041230-1 Time What it did What came back Where 11:05:00.000 Start the Match tickets to spaces, version 4 (approved under CHG-150) Run on its own Keia Atlas 11:05:00.000 Check the conditions 2 of 2 hold Keia Atlas 11:05:00.000 Read The ticket INC0041230 found the service desk tool, through its connector 11:05:00.300 Write: Add the space, the device and the evidence to the record Accepted Device management and monitoring 11:05:00.600 Read back and compare Matches Device management and monitoring 11:05:00.900 Record the run Done automatically Keia Atlas - StateINC0041230 is new
Service deskServiceNowINC0041230
- Rule runsDone automatically: Wrote A record dub-303-vc01 → 10.20.3.33
DNS rule (Nora Walsh)Keia AtlasRUN-5101The rule
Trace of RUN-5101 Time What it did What came back Where 02:00:00.000 Start the DNS rule, version 3 (approved under CHG-171) Run on its own Keia Atlas 02:00:00.000 Check the conditions 4 of 4 hold Keia Atlas 02:00:00.000 Read Build sheet dub-303-vc01 found Keia Atlas, 27 Sept 16:02 02:00:00.279 Write dub-303-vc01 → 10.20.3.33 Accepted the DNS tool, through its connector, 01:59 02:00:00.836 Read back and compare Matches the DNS tool, through its connector, 01:59 02:00:01.300 Record the run Done automatically Keia Atlas - Who has itKenji Sato took INC0041140
Kenji SatoServiceNowINC0041140
- Rule runsDone automatically: Matched to the Heron video bar at the Tokyo office. Device management: it is on 4.6.1.444241, not the standard 4.6.2.460046
Match tickets to spaces (Priya Nair)Keia AtlasM-INC0041140-1The ruleINC0041140
Trace of M-INC0041140-1 Time What it did What came back Where 10:06:00.000 Start the Match tickets to spaces, version 4 (approved under CHG-150) Run on its own Keia Atlas 10:06:00.000 Check the conditions 2 of 2 hold Keia Atlas 10:06:00.000 Read The ticket INC0041140 found the service desk tool, through its connector 10:06:00.300 Write: Add the space, the device and the evidence to the record Accepted Device management and monitoring 10:06:00.600 Read back and compare Matches Device management and monitoring 10:06:00.900 Record the run Done automatically Keia Atlas - PriorityProposed P3 for INC0041140
Keia AtlasKeia AtlasINC0041140
- StateINC0041140 is new
Yuki MoriServiceNowINC0041140
- StateINC0041121 is resolved
Carlos MendesServiceNowINC0041121
- Who has itCarlos Mendes took INC0041121
Carlos MendesServiceNowINC0041121
- Rule runsDone automatically: Matched to display 1 in Whooper Swan. Monitoring: the display changed input from HDMI 1 to HDMI 2 at 11:31 and 13:47 today
Match tickets to spaces (Priya Nair)Keia AtlasM-INC0041121-1The ruleINC0041121
Trace of M-INC0041121-1 Time What it did What came back Where 14:04:00.000 Start the Match tickets to spaces, version 4 (approved under CHG-150) Run on its own Keia Atlas 14:04:00.000 Check the conditions 2 of 2 hold Keia Atlas 14:04:00.000 Read The ticket INC0041121 found the service desk tool, through its connector 14:04:00.300 Write: Add the space, the device and the evidence to the record Accepted Device management and monitoring 14:04:00.600 Read back and compare Matches Device management and monitoring 14:04:00.900 Record the run Done automatically Keia Atlas - PriorityProposed P3 for INC0041121
Keia AtlasKeia AtlasINC0041121
- StateINC0041121 is new
Priyanka ShahServiceNowINC0041121
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