Riser fibre, Comms room (MDF), New York officeFibre and cabling linksNew York office · Comms room (MDF)Out-of-band console, Comms room (MDF), New York officeOut-of-band consolesNew York office · Comms room (MDF)Out-of-band console, Comms room (MDF), New York officeOut-of-band consolesNew York office · Comms room (MDF)Floor riser fibre, Comms room (MDF), New York officeFibre and cabling linksNew York office · Comms room (MDF)UPS, Comms room (MDF), New York officeUPSNew York office · Comms room (MDF)Power strip A, Comms room (MDF), New York officePower stripsNew York office · Comms room (MDF)Power strip B, Comms room (MDF), New York officePower stripsNew York office · Comms room (MDF)Riser fibre, Comms room (IDF), New York officeFibre and cabling linksNew York office · Comms room (IDF)Out-of-band console, Comms room (IDF), New York officeOut-of-band consolesNew York office · Comms room (IDF)UPS, Comms room (IDF), New York officeUPSNew York office · Comms room (IDF)Power strip A, Comms room (IDF), New York officePower stripsNew York office · Comms room (IDF)Power strip B, Comms room (IDF), New York officePower stripsNew York office · Comms room (IDF)Riser fibre, Comms room (IDF), New York officeFibre and cabling linksNew York office · Comms room (IDF)Out-of-band console, Comms room (IDF), New York officeOut-of-band consolesNew York office · Comms room (IDF)UPS, Comms room (IDF), New York officeUPSNew York office · Comms room (IDF)Power strip A, Comms room (IDF), New York officePower stripsNew York office · Comms room (IDF)Power strip B, Comms room (IDF), New York officePower stripsNew York office · Comms room (IDF)
Viewing as , ,
Vendor access
This part is for Aigna staff
Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.
Go to your installationModule
Services is switched off
The services the team runs, their health and their standard. This demo has the Services module switched off in Organisation settings.
ServiceLiveOwner: Declan MooreSimulated live
IT infrastructure
No open incidents on this servicechecked just now
Service map
Lit by health, following the filters- Power45 working
- Links18 working
- Out-of-band access20 working
- Comms roomsThe network runs in them
Connectors
- UPS management cards · checked every 5 s
- Power strip web interface · checked every 5 s
- Out-of-band console servers · checked every 5 s
- ServiceNow · checked every 5 s
The experience
Every office, last 30 days · counted per space, never per personTime on mains power with links up99.98%Target 99.95% · Hours every comms room ran on mains power with its fibre links upUPS and power strip monitoring · 09:14
Fixed first time93%Target 85% · Incidents closed without being reopened or visited twiceIncident records · 09:14
Lost time per incident41 minTarget under 90 min · The time the person who reported it says they lost (the HappySignals method)Incident records · 09:14
Reassignments per job0.2 per jobTarget under 0.5 per job · Times a job changed owner before it was fixedIncident records · 09:14
Not working
Every item in this service is online, with no alerts.
See all in the item mapAlerts and changes
Nothing has happened here in the last hour.
Simulated from each item's kind and the open incidents, the same in every window. The comms room checks read the recorded racks. Real feeds from the UPS, power strip and console server replace this with the same shape.
Health by office
Select one to filter by itEverything in the service
Each dot is an item. Hover to look, select to open it.Riser fibre, Comms room (MDF), Dublin officeFibre and cabling linksDublin office · Comms room (MDF)Out-of-band console, Comms room (MDF), Dublin officeOut-of-band consolesDublin office · Comms room (MDF)Out-of-band console, Comms room (MDF), Dublin officeOut-of-band consolesDublin office · Comms room (MDF)Floor riser fibre, Comms room (MDF), Dublin officeFibre and cabling linksDublin office · Comms room (MDF)UPS, Comms room (MDF), Dublin officeUPSDublin office · Comms room (MDF)Power strip A, Comms room (MDF), Dublin officePower stripsDublin office · Comms room (MDF)Power strip B, Comms room (MDF), Dublin officePower stripsDublin office · Comms room (MDF)Riser fibre, Comms room (IDF), Dublin officeFibre and cabling linksDublin office · Comms room (IDF)Out-of-band console, Comms room (IDF), Dublin officeOut-of-band consolesDublin office · Comms room (IDF)UPS, Comms room (IDF), Dublin officeUPSDublin office · Comms room (IDF)Power strip A, Comms room (IDF), Dublin officePower stripsDublin office · Comms room (IDF)Power strip B, Comms room (IDF), Dublin officePower stripsDublin office · Comms room (IDF)Riser fibre, Comms room (IDF), Dublin officeFibre and cabling linksDublin office · Comms room (IDF)Out-of-band console, Comms room (IDF), Dublin officeOut-of-band consolesDublin office · Comms room (IDF)UPS, Comms room (IDF), Dublin officeUPSDublin office · Comms room (IDF)Power strip A, Comms room (IDF), Dublin officePower stripsDublin office · Comms room (IDF)Power strip B, Comms room (IDF), Dublin officePower stripsDublin office · Comms room (IDF)
Provider fibre, Comms room (MDF), London officeFibre and cabling linksLondon office · Comms room (MDF)Out-of-band console, Comms room (MDF), London officeOut-of-band consolesLondon office · Comms room (MDF)UPS, Comms room (MDF), London officeUPSLondon office · Comms room (MDF)Power strip A, Comms room (MDF), London officePower stripsLondon office · Comms room (MDF)Power strip B, Comms room (MDF), London officePower stripsLondon office · Comms room (MDF)
Riser fibre, Comms room (MDF), Chicago officeFibre and cabling linksChicago office · Comms room (MDF)Out-of-band console, Comms room (MDF), Chicago officeOut-of-band consolesChicago office · Comms room (MDF)Out-of-band console, Comms room (MDF), Chicago officeOut-of-band consolesChicago office · Comms room (MDF)Floor riser fibre, Comms room (MDF), Chicago officeFibre and cabling linksChicago office · Comms room (MDF)UPS, Comms room (MDF), Chicago officeUPSChicago office · Comms room (MDF)Power strip A, Comms room (MDF), Chicago officePower stripsChicago office · Comms room (MDF)Power strip B, Comms room (MDF), Chicago officePower stripsChicago office · Comms room (MDF)Riser fibre, Comms room (IDF), Chicago officeFibre and cabling linksChicago office · Comms room (IDF)Out-of-band console, Comms room (IDF), Chicago officeOut-of-band consolesChicago office · Comms room (IDF)UPS, Comms room (IDF), Chicago officeUPSChicago office · Comms room (IDF)Power strip A, Comms room (IDF), Chicago officePower stripsChicago office · Comms room (IDF)Power strip B, Comms room (IDF), Chicago officePower stripsChicago office · Comms room (IDF)
Provider fibre, Comms room (MDF), Toronto officeFibre and cabling linksToronto office · Comms room (MDF)Out-of-band console, Comms room (MDF), Toronto officeOut-of-band consolesToronto office · Comms room (MDF)UPS, Comms room (MDF), Toronto officeUPSToronto office · Comms room (MDF)Power strip A, Comms room (MDF), Toronto officePower stripsToronto office · Comms room (MDF)Power strip B, Comms room (MDF), Toronto officePower stripsToronto office · Comms room (MDF)
Provider fibre, Comms room (MDF), Singapore officeFibre and cabling linksSingapore office · Comms room (MDF)Out-of-band console, Comms room (MDF), Singapore officeOut-of-band consolesSingapore office · Comms room (MDF)UPS, Comms room (MDF), Singapore officeUPSSingapore office · Comms room (MDF)Power strip A, Comms room (MDF), Singapore officePower stripsSingapore office · Comms room (MDF)Power strip B, Comms room (MDF), Singapore officePower stripsSingapore office · Comms room (MDF)
Provider fibre, Comms room (MDF), Melbourne officeFibre and cabling linksMelbourne office · Comms room (MDF)Out-of-band console, Comms room (MDF), Melbourne officeOut-of-band consolesMelbourne office · Comms room (MDF)Out-of-band console, Comms room (MDF), Melbourne officeOut-of-band consolesMelbourne office · Comms room (MDF)UPS, Comms room (MDF), Melbourne officeUPSMelbourne office · Comms room (MDF)Power strip A, Comms room (MDF), Melbourne officePower stripsMelbourne office · Comms room (MDF)Power strip B, Comms room (MDF), Melbourne officePower stripsMelbourne office · Comms room (MDF)
Provider fibre, Comms room (MDF), Tokyo officeFibre and cabling linksTokyo office · Comms room (MDF)Out-of-band console, Comms room (MDF), Tokyo officeOut-of-band consolesTokyo office · Comms room (MDF)Out-of-band console, Comms room (MDF), Tokyo officeOut-of-band consolesTokyo office · Comms room (MDF)UPS, Comms room (MDF), Tokyo officeUPSTokyo office · Comms room (MDF)Power strip A, Comms room (MDF), Tokyo officePower stripsTokyo office · Comms room (MDF)Power strip B, Comms room (MDF), Tokyo officePower stripsTokyo office · Comms room (MDF)
Provider fibre, Comms room (MDF), Copenhagen officeFibre and cabling linksCopenhagen office · Comms room (MDF)Out-of-band console, Comms room (MDF), Copenhagen officeOut-of-band consolesCopenhagen office · Comms room (MDF)UPS, Comms room (MDF), Copenhagen officeUPSCopenhagen office · Comms room (MDF)Power strip A, Comms room (MDF), Copenhagen officePower stripsCopenhagen office · Comms room (MDF)Power strip B, Comms room (MDF), Copenhagen officePower stripsCopenhagen office · Comms room (MDF)
Provider fibre, Comms room (MDF), Juneau officeFibre and cabling linksJuneau office · Comms room (MDF)Out-of-band console, Comms room (MDF), Juneau officeOut-of-band consolesJuneau office · Comms room (MDF)UPS, Comms room (MDF), Juneau officeUPSJuneau office · Comms room (MDF)Power strip A, Comms room (MDF), Juneau officePower stripsJuneau office · Comms room (MDF)Power strip B, Comms room (MDF), Juneau officePower stripsJuneau office · Comms room (MDF)
OnlineAlert, or an open incidentOffline
No items match these filters.
Comms rooms against the standard
5 of 15 on the standard| Comms room | Office | Free space | Still to do |
|---|---|---|---|
| Comms room (IDF) · Rack 1 | New York office | 13U of 42U | On the standard |
| Comms room (IDF) · Rack 1 | New York office | 17U of 42U | On the standard |
| Comms room (MDF) · Rack 1 | New York office | 17U of 42U | On the standard |
| Comms room (IDF) · Rack 1 | Dublin office | 15U of 42U | On the standard |
| Comms room (IDF) · Rack 1 | Dublin office | 27U of 42U | On the standard |
| Comms room (MDF) · Rack 1 | Dublin office | 17U of 42U | Switches on the house standard |
| Comms room (MDF) · Rack 1 | London office | 9U of 24U | Switches on the house standard |
| Comms room (IDF) · Rack 1 | Chicago office | 19U of 42U | Switches on the house standard |
| Comms room (MDF) · Rack 1 | Chicago office | 17U of 42U | Switches on the house standard |
| Comms room (MDF) · Rack 1 | Toronto office | 9U of 24U | Switches on the house standard |
| Comms room (MDF) · Rack 1 | Singapore office | 9U of 24U | Switches on the house standard |
| Comms room (MDF) · Rack 1 | Melbourne office | 14U of 42U | Switches on the house standard |
| Comms room (MDF) · Rack 1 | Tokyo office | 14U of 42U | Switches on the house standard |
| Comms room (MDF) · Rack 1 | Copenhagen office | 1U of 24U (short) | Switches on the house standard |
| Comms room (MDF) · Rack 1 | Juneau office | 9U of 24U | Switches on the house standard |
The standard: a UPS, two power feeds (A and B), an out-of-band console, a fibre patch panel, and switches on the house standard. A rack is short of space with under 6U free, counting reserved growth space as free. Older spaces are due in the network refresh.
Service levels
4 of 4 promises kept this month| Promise | Target | This month | Kept | Last 12 weeks |
|---|---|---|---|---|
| Response, P1 | 15 min | 1 of 1 this month | Kept | |
| Fix, P1 | 4 h | 1 of 1 this month | Kept | |
| Fix, P3 | 3 days | 6 of 6 this month | Kept | |
| Comms rooms on mains power | 99.95% | 99.95% this month | Kept |
Measured from the incident records' own times, with no manual reporting: response is when someone had the job, fix is when it worked again. A promise is kept when nine in ten of the month's jobs met it. The results are simulated.
Equipment against the standard
Rack equipment in the comms rooms| Equipment | Kind | Fitted | In racks | On the house standard |
|---|---|---|---|---|
| Raritan (Legrand) PX3 monitored rack PDU, 0U | Power strip | 30 | 15 | Older, due in the network refresh |
| Cisco Catalyst 9300-48P | Access switch | 23 | 10 | Older, due in the network refresh |
| Ubiquiti UniFi Switch Pro Max 48 PoE | Access switch | 21 | 5 | Yes |
| Cisco Catalyst 9500-24Y4C | Core switch | 18 | 9 | Older, due in the network refresh |
| Palo Alto Networks PA-445 | Firewall | 18 | 9 | Older, due in the network refresh |
| APC Smart-UPS SRT 3000VA, 2U | UPS | 15 | 15 | Older, due in the network refresh |
| ADVA (Adtran) FSP 150-GE114Pro | Provider box | 10 | 10 | Older, due in the network refresh |
| ZPE Systems Nodegrid Gate SR | Out-of-band console | 10 | 10 | Older, due in the network refresh |
| ZPE Systems Nodegrid Serial Console Plus, 48 ports | Out-of-band console | 10 | 10 | Older, due in the network refresh |
| Cisco Catalyst 9800-L | Wi-Fi controller | 4 | 4 | Older, due in the network refresh |
| Ubiquiti UniFi Enterprise Firewall (EFG) | Firewall | 2 | 1 | Yes |
| Ubiquiti UniFi Switch Pro Aggregation | Core switch | 2 | 1 | Yes |
Firmware for rack equipment is not tracked yet. Real switch and console server feeds will report it here.
Incidents
No open incidents on this service.
Open incidents raise an alert on their unit until they are resolved. Open the Incidents board for every service.
Changes and upcoming work
Projects that touch this service
- PRJ-14 Juneau office fit-outNew office · Deploy · Juneau office · run by Ruth Kelly · target 6 Nov 2026 · 9 open tasks
- PRJ-16 Dublin office IDF switch refreshComms room refresh · Procure · Dublin office · run by Ruth Kelly · target 1 Jan 2027 · 5 open tasks
- PRJ-19 Melbourne office IDF switch refreshComms room refresh · Procure · Melbourne office · run by Hana Mori · target 1 Jan 2027 · 4 open tasks
Tasks due in the next two weeks
- Commission Heron and fix the framing snagPRJ-14 · due 21 Oct · Anna Byrne
- Configure Wren's devices in their setup orderPRJ-14 · due 22 Oct · Sam Okafor
- Commission WrenPRJ-14 · due 23 Oct · Anna Byrne
- Printer on the network and in the print queuePRJ-14 · due 23 Oct · Anna Byrne
- Provision the flex desk docks and monitors in the asset registerPRJ-14 · due 26 Oct · Nora Walsh
- Commission Focus 2.04 and Focus 2.05PRJ-14 · due 28 Oct · Anna Byrne
And 4 more, in the Work list.
Stock and records
4 below minimum| Spare | Office | On the shelf | Where |
|---|---|---|---|
| 10G SFP+ LR module, singlemode | New York office | 1 of 2 minimum | Cabinet D, Drawer 1 |
| Power supply for the Studio X52 | Melbourne office | 1 of 2 minimum | Cabinet A, Shelf 1 |
| 10G SFP+ SR module, multimode | Tokyo office | 1 of 2 minimum | Cabinet B, Drawer 1 |
| 10G SFP+ SR module, multimode | Juneau office | 1 of 2 minimum | Cabinet B, Drawer 1 |
Who runs this service
From the roles on the Team pageService owner
Service manager, IT infrastructure
- Owns
- Switches, VLANs and addressing. Comms rooms: the MDF and each IDF. ISP circuits
- Decides
- Network changes and port standards. Design sign-off for network
- Hands on to
- Network tasks go to the network engineer.
Hands on
Network engineer
- Owns
- Switch ports, VLANs and address reservations. Patching in the MDF and IDFs
- Decides
- Which port and VLAN a device gets
- Hands on to
- Works from tasks raised by projects and incidents.
Hands on
On-site technician
Liam Doyle, Tom Ashby, Carlos Mendes and 6 more, in every region
- Owns
- Installs, swaps and first-line fixes on site
- Decides
- Whether a fault needs escalating
- Hands on to
- Escalates to the delivery engineer when the fix is not in the guide; rotas and cover go through the on-site services manager.
Live figures come from: UPS management cards, Power strip web interface, Out-of-band console servers. Today they are simulated.