Open areas and corridors, Level 20 access point 1Access points · nyc-20-ap01New York office · Open areas and corridors, Level 20Open areas and corridors, Level 20 access point 2Access points · nyc-20-ap02New York office · Open areas and corridors, Level 20Open areas and corridors, Level 20 wireless access point 1Access points · nyc-20-ap03New York office · Open areas and corridors, Level 20Open areas and corridors, Level 20 wireless access point 2Access points · nyc-20-ap04New York office · Open areas and corridors, Level 20Open areas and corridors, Level 21 access point 1Access points · nyc-21-ap01New York office · Open areas and corridors, Level 21Open areas and corridors, Level 21 access point 2Access points · nyc-21-ap02New York office · Open areas and corridors, Level 21Open areas and corridors, Level 21 access point 3Access points · nyc-21-ap03New York office · Open areas and corridors, Level 21Open areas and corridors, Level 21 access point 4Access points · nyc-21-ap04New York office · Open areas and corridors, Level 21Open areas and corridors, Level 21 access point 5Access points · nyc-21-ap05New York office · Open areas and corridors, Level 21Open areas and corridors, Level 21 access point 6Access points · nyc-21-ap06New York office · Open areas and corridors, Level 21Open areas and corridors, Level 21 access point 7Access points · nyc-21-ap07New York office · Open areas and corridors, Level 21Open areas and corridors, Level 21 access point 8Access points · nyc-21-ap08New York office · Open areas and corridors, Level 21Open areas and corridors, Level 22 access point 1Access points · nyc-22-ap01New York office · Open areas and corridors, Level 22Open areas and corridors, Level 22 access point 2Access points · nyc-22-ap02New York office · Open areas and corridors, Level 22Open areas and corridors, Level 22 access point 3Access points · nyc-22-ap03New York office · Open areas and corridors, Level 22Open areas and corridors, Level 22 access point 4Access points · nyc-22-ap04New York office · Open areas and corridors, Level 22Open areas and corridors, Level 22 access point 5Access points · nyc-22-ap05New York office · Open areas and corridors, Level 22Open areas and corridors, Level 22 access point 6Access points · nyc-22-ap06New York office · Open areas and corridors, Level 22Open areas and corridors, Level 22 access point 7Access points · nyc-22-ap07New York office · Open areas and corridors, Level 22Internet circuit 1, New York officeInternet circuitsNew York office · Comms room (MDF)Internet circuit 2, New York officeInternet circuitsNew York office · Comms room (MDF)
Viewing as , ,
Vendor access
This part is for Aigna staff
Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.
Go to your installationModule
Services is switched off
The services the team runs, their health and their standard. This demo has the Services module switched off in Organisation settings.
Service map
Lit by health, following the filters- Internet circuits12 working
- Firewalls and gateways18 working
- Switches48 working
- Wi-Fi83 working
- Home gateways100 working
- Offices and homes onlineAV and every desk run on it
Connectors
- UniFi Network · checked every 5 s
- UniFi Site Manager · checked every 5 s
- Switch and firewall management · checked every 5 s
- ServiceNow · checked every 5 s
The experience
Every office, last 30 days · counted per space, never per personTime every office was online99.96%Target 99.9% · Office hours with every gateway up and at least one internet circuit upUniFi Site Manager · 09:14
Fixed first time90%Target 85% · Incidents closed without being reopened or visited twiceIncident records · 09:14
Lost time per incident57 minTarget under 90 min · The time the person who reported it says they lost (the HappySignals method)Incident records · 09:14
Reassignments per job0.4 per jobTarget under 0.5 per job · Times a job changed owner before it was fixedIncident records · 09:14
Not working
Every item in this service is online, with no alerts.
See all in the item mapAlerts and changes
Nothing has happened here in the last hour.
Simulated from each item's kind and the open incidents, the same in every window. Access points are units in the open areas and corridors of each floor. Real feeds from UniFi and the switch management replace this with the same shape.
Health by office
Select one to filter by itEverything in the service
Each dot is an item. Hover to look, select to open it.Comms room (MDF) firewall 1Firewalls and gateways · dub-321-fw01Dublin office · 3.21 Comms room (MDF)Comms room (MDF) firewall 2Firewalls and gateways · dub-321-fw02Dublin office · 3.21 Comms room (MDF)Comms room (MDF) core switch 1Switches · dub-321-cs01Dublin office · 3.21 Comms room (MDF)Comms room (MDF) core switch 2Switches · dub-321-cs02Dublin office · 3.21 Comms room (MDF)Comms room (MDF) access switchSwitches · dub-321-as01Dublin office · 3.21 Comms room (MDF)Comms room (MDF) in-room network switch (2008)Switches · dub-mdf-sw91Dublin office · 3.21 Comms room (MDF)Comms room (MDF) in-room network switch (2012)Switches · dub-mdf-sw90Dublin office · 3.21 Comms room (MDF)Comms room (IDF) access switch 1Switches · dub-421-as01Dublin office · 4.21 Comms room (IDF)Comms room (IDF) access switch 2Switches · dub-421-as02Dublin office · 4.21 Comms room (IDF)Comms room (IDF) access switch 3Switches · dub-421-as03Dublin office · 4.21 Comms room (IDF)Comms room (IDF) access switch 4Switches · dub-421-as04Dublin office · 4.21 Comms room (IDF)Comms room (IDF) access switch 5Switches · dub-421-as05Dublin office · 4.21 Comms room (IDF)Comms room (IDF) AV switchSwitches · dub-421-avs01Dublin office · 4.21 Comms room (IDF)Comms room (IDF) in-room network switch (2013)Switches · dub-idf-sw90Dublin office · 4.21 Comms room (IDF)Comms room (IDF) access switch 1Switches · dub-521-as01Dublin office · 5.21 Comms room (IDF)Comms room (IDF) access switch 2Switches · dub-521-as02Dublin office · 5.21 Comms room (IDF)Comms room (IDF) AV switchSwitches · dub-521-avs01Dublin office · 5.21 Comms room (IDF)Open areas and corridors, Third floor wireless access point 1Access points · dub-3-ap01Dublin office · Open areas and corridors, Third floorOpen areas and corridors, Third floor wireless access point 2Access points · dub-3-ap02Dublin office · Open areas and corridors, Third floorOpen areas and corridors, Third floor access point 1Access points · dub-3-ap03Dublin office · Open areas and corridors, Third floorOpen areas and corridors, Third floor access point 2Access points · dub-3-ap04Dublin office · Open areas and corridors, Third floorOpen areas and corridors, Third floor access point 3Access points · dub-3-ap05Dublin office · Open areas and corridors, Third floorOpen areas and corridors, Third floor access point 4Access points · dub-3-ap06Dublin office · Open areas and corridors, Third floorOpen areas and corridors, Third floor access point 5Access points · dub-3-ap07Dublin office · Open areas and corridors, Third floorOpen areas and corridors, Third floor access point 6Access points · dub-3-ap08Dublin office · Open areas and corridors, Third floorOpen areas and corridors, Fourth floor access point 1Access points · dub-4-ap01Dublin office · Open areas and corridors, Fourth floorOpen areas and corridors, Fourth floor access point 2Access points · dub-4-ap02Dublin office · Open areas and corridors, Fourth floorOpen areas and corridors, Fourth floor access point 3Access points · dub-4-ap03Dublin office · Open areas and corridors, Fourth floorOpen areas and corridors, Fourth floor access point 4Access points · dub-4-ap04Dublin office · Open areas and corridors, Fourth floorOpen areas and corridors, Fourth floor access point 5Access points · dub-4-ap05Dublin office · Open areas and corridors, Fourth floorOpen areas and corridors, Fourth floor access point 6Access points · dub-4-ap06Dublin office · Open areas and corridors, Fourth floorOpen areas and corridors, Fourth floor access point 7Access points · dub-4-ap07Dublin office · Open areas and corridors, Fourth floorOpen areas and corridors, Fourth floor access point 8Access points · dub-4-ap08Dublin office · Open areas and corridors, Fourth floorOpen areas and corridors, Fifth floor access point 1Access points · dub-5-ap01Dublin office · Open areas and corridors, Fifth floorOpen areas and corridors, Fifth floor access point 2Access points · dub-5-ap02Dublin office · Open areas and corridors, Fifth floorOpen areas and corridors, Fifth floor access point 3Access points · dub-5-ap03Dublin office · Open areas and corridors, Fifth floorOpen areas and corridors, Fifth floor access point 4Access points · dub-5-ap04Dublin office · Open areas and corridors, Fifth floorOpen areas and corridors, Fifth floor access point 5Access points · dub-5-ap05Dublin office · Open areas and corridors, Fifth floorWi-Fi controller, Dublin officeWi-Fi controllersDublin office · Comms room (MDF)Internet circuit 1, Dublin officeInternet circuitsDublin office · Comms room (MDF)Internet circuit 2, Dublin officeInternet circuitsDublin office · Comms room (MDF)
Comms room (MDF) firewall 1Firewalls and gateways · lon-208-fw01London office · 2.08 Comms room (MDF)Comms room (MDF) firewall 2Firewalls and gateways · lon-208-fw02London office · 2.08 Comms room (MDF)Comms room (MDF) core switch 1Switches · lon-208-cs01London office · 2.08 Comms room (MDF)Comms room (MDF) core switch 2Switches · lon-208-cs02London office · 2.08 Comms room (MDF)Comms room (MDF) access switchSwitches · lon-208-as01London office · 2.08 Comms room (MDF)Comms room (MDF) in-room network switch (2009)Switches · lon-mdf-sw90London office · 2.08 Comms room (MDF)Open areas and corridors, Second floor access point 1Access points · lon-2-ap01London office · Open areas and corridors, Second floorOpen areas and corridors, Second floor access point 2Access points · lon-2-ap02London office · Open areas and corridors, Second floorOpen areas and corridors, Second floor access point 3Access points · lon-2-ap03London office · Open areas and corridors, Second floorOpen areas and corridors, Second floor access point 4Access points · lon-2-ap04London office · Open areas and corridors, Second floorInternet circuit, London officeInternet circuitsLondon office · Comms room (MDF)
Comms room (MDF) firewall 1Firewalls and gateways · chi-1211-fw01Chicago office · 12.11 Comms room (MDF)Comms room (MDF) firewall 2Firewalls and gateways · chi-1211-fw02Chicago office · 12.11 Comms room (MDF)Comms room (MDF) core switch 1Switches · chi-1211-cs01Chicago office · 12.11 Comms room (MDF)Comms room (MDF) core switch 2Switches · chi-1211-cs02Chicago office · 12.11 Comms room (MDF)Comms room (MDF) access switchSwitches · chi-1211-as01Chicago office · 12.11 Comms room (MDF)Comms room (MDF) in-room network switch (2011)Switches · chi-mdf-sw90Chicago office · 12.11 Comms room (MDF)Comms room (IDF) access switch 1Switches · chi-1320-as01Chicago office · 13.20 Comms room (IDF)Comms room (IDF) access switch 2Switches · chi-1320-as02Chicago office · 13.20 Comms room (IDF)Comms room (IDF) AV switchSwitches · chi-1320-avs01Chicago office · 13.20 Comms room (IDF)Open areas and corridors, Level 12 access point 1Access points · chi-12-ap01Chicago office · Open areas and corridors, Level 12Open areas and corridors, Level 12 access point 2Access points · chi-12-ap02Chicago office · Open areas and corridors, Level 12Open areas and corridors, Level 12 access point 3Access points · chi-12-ap03Chicago office · Open areas and corridors, Level 12Open areas and corridors, Level 12 wireless access point 1Access points · chi-12-ap04Chicago office · Open areas and corridors, Level 12Open areas and corridors, Level 12 wireless access point 2Access points · chi-12-ap05Chicago office · Open areas and corridors, Level 12Open areas and corridors, Level 13 access point 1Access points · chi-13-ap01Chicago office · Open areas and corridors, Level 13Open areas and corridors, Level 13 access point 2Access points · chi-13-ap02Chicago office · Open areas and corridors, Level 13Open areas and corridors, Level 13 access point 3Access points · chi-13-ap03Chicago office · Open areas and corridors, Level 13Open areas and corridors, Level 13 access point 4Access points · chi-13-ap04Chicago office · Open areas and corridors, Level 13Open areas and corridors, Level 13 access point 5Access points · chi-13-ap05Chicago office · Open areas and corridors, Level 13Open areas and corridors, Level 13 access point 6Access points · chi-13-ap06Chicago office · Open areas and corridors, Level 13Open areas and corridors, Level 13 access point 7Access points · chi-13-ap07Chicago office · Open areas and corridors, Level 13Open areas and corridors, Level 13 access point 8Access points · chi-13-ap08Chicago office · Open areas and corridors, Level 13Wi-Fi controller, Chicago officeWi-Fi controllersChicago office · Comms room (MDF)Internet circuit, Chicago officeInternet circuitsChicago office · Comms room (MDF)
Comms room (MDF) firewall 1Firewalls and gateways · tor-708-fw01Toronto office · 7.08 Comms room (MDF)Comms room (MDF) firewall 2Firewalls and gateways · tor-708-fw02Toronto office · 7.08 Comms room (MDF)Comms room (MDF) core switch 1Switches · tor-708-cs01Toronto office · 7.08 Comms room (MDF)Comms room (MDF) core switch 2Switches · tor-708-cs02Toronto office · 7.08 Comms room (MDF)Comms room (MDF) access switchSwitches · tor-708-as01Toronto office · 7.08 Comms room (MDF)Open areas and corridors, Seventh floor access point 1Access points · tor-7-ap01Toronto office · Open areas and corridors, Seventh floorOpen areas and corridors, Seventh floor access point 2Access points · tor-7-ap02Toronto office · Open areas and corridors, Seventh floorOpen areas and corridors, Seventh floor access point 3Access points · tor-7-ap03Toronto office · Open areas and corridors, Seventh floorOpen areas and corridors, Seventh floor access point 4Access points · tor-7-ap04Toronto office · Open areas and corridors, Seventh floorInternet circuit, Toronto officeInternet circuitsToronto office · Comms room (MDF)
Comms room (MDF) firewall 1Firewalls and gateways · sin-1208-fw01Singapore office · 12.08 Comms room (MDF)Comms room (MDF) firewall 2Firewalls and gateways · sin-1208-fw02Singapore office · 12.08 Comms room (MDF)Comms room (MDF) core switch 1Switches · sin-1208-cs01Singapore office · 12.08 Comms room (MDF)Comms room (MDF) core switch 2Switches · sin-1208-cs02Singapore office · 12.08 Comms room (MDF)Comms room (MDF) access switchSwitches · sin-1208-as01Singapore office · 12.08 Comms room (MDF)Open areas and corridors, Twelfth floor access point 1Access points · sin-12-ap01Singapore office · Open areas and corridors, Twelfth floorOpen areas and corridors, Twelfth floor access point 2Access points · sin-12-ap02Singapore office · Open areas and corridors, Twelfth floorOpen areas and corridors, Twelfth floor access point 3Access points · sin-12-ap03Singapore office · Open areas and corridors, Twelfth floorOpen areas and corridors, Twelfth floor access point 4Access points · sin-12-ap04Singapore office · Open areas and corridors, Twelfth floorInternet circuit, Singapore officeInternet circuitsSingapore office · Comms room (MDF)
Comms room (MDF) firewall 1Firewalls and gateways · mel-817-fw01Melbourne office · 8.17 Comms room (MDF)Comms room (MDF) firewall 2Firewalls and gateways · mel-817-fw02Melbourne office · 8.17 Comms room (MDF)Comms room (MDF) core switch 1Switches · mel-817-cs01Melbourne office · 8.17 Comms room (MDF)Comms room (MDF) core switch 2Switches · mel-817-cs02Melbourne office · 8.17 Comms room (MDF)Comms room (MDF) access switchSwitches · mel-817-as01Melbourne office · 8.17 Comms room (MDF)Comms room (MDF) in-room network switch (2014)Switches · mel-mdf-sw90Melbourne office · 8.17 Comms room (MDF)Open areas and corridors, Level 8 access point 1Access points · mel-8-ap01Melbourne office · Open areas and corridors, Level 8Open areas and corridors, Level 8 access point 2Access points · mel-8-ap02Melbourne office · Open areas and corridors, Level 8Open areas and corridors, Level 8 access point 3Access points · mel-8-ap03Melbourne office · Open areas and corridors, Level 8Wi-Fi controller, Melbourne officeWi-Fi controllersMelbourne office · Comms room (MDF)Internet circuit, Melbourne officeInternet circuitsMelbourne office · Comms room (MDF)
Comms room (MDF) firewall 1Firewalls and gateways · tyo-1519-fw01Tokyo office · 15.19 Comms room (MDF)Comms room (MDF) firewall 2Firewalls and gateways · tyo-1519-fw02Tokyo office · 15.19 Comms room (MDF)Comms room (MDF) core switch 1Switches · tyo-1519-cs01Tokyo office · 15.19 Comms room (MDF)Comms room (MDF) core switch 2Switches · tyo-1519-cs02Tokyo office · 15.19 Comms room (MDF)Comms room (MDF) access switchSwitches · tyo-1519-as01Tokyo office · 15.19 Comms room (MDF)Comms room (MDF) in-room network switch (2015)Switches · tyo-mdf-sw90Tokyo office · 15.19 Comms room (MDF)Open areas and corridors, 15th floor access point 1Access points · tyo-15-ap01Tokyo office · Open areas and corridors, 15th floorOpen areas and corridors, 15th floor access point 2Access points · tyo-15-ap02Tokyo office · Open areas and corridors, 15th floorOpen areas and corridors, 15th floor access point 3Access points · tyo-15-ap03Tokyo office · Open areas and corridors, 15th floorOpen areas and corridors, 15th floor access point 4Access points · tyo-15-ap04Tokyo office · Open areas and corridors, 15th floorWi-Fi controller, Tokyo officeWi-Fi controllersTokyo office · Comms room (MDF)Internet circuit, Tokyo officeInternet circuitsTokyo office · Comms room (MDF)
Comms room (MDF) firewall 1Firewalls and gateways · cph-417-fw01Copenhagen office · 4.17 Comms room (MDF)Comms room (MDF) firewall 2Firewalls and gateways · cph-417-fw02Copenhagen office · 4.17 Comms room (MDF)Comms room (MDF) core switch 1Switches · cph-417-cs01Copenhagen office · 4.17 Comms room (MDF)Comms room (MDF) core switch 2Switches · cph-417-cs02Copenhagen office · 4.17 Comms room (MDF)Comms room (MDF) access switchSwitches · cph-417-as01Copenhagen office · 4.17 Comms room (MDF)Comms room (MDF) in-room network switch (2013)Switches · cph-mdf-sw90Copenhagen office · 4.17 Comms room (MDF)Open areas and corridors, Fourth floor access point 1Access points · cph-4-ap01Copenhagen office · Open areas and corridors, Fourth floorOpen areas and corridors, Fourth floor access point 2Access points · cph-4-ap02Copenhagen office · Open areas and corridors, Fourth floorOpen areas and corridors, Fourth floor access point 3Access points · cph-4-ap03Copenhagen office · Open areas and corridors, Fourth floorInternet circuit, Copenhagen officeInternet circuitsCopenhagen office · Comms room (MDF)
Comms room (MDF) firewall 1Firewalls and gateways · jnu-208-fw01Juneau office · 2.08 Comms room (MDF)Comms room (MDF) firewall 2Firewalls and gateways · jnu-208-fw02Juneau office · 2.08 Comms room (MDF)Comms room (MDF) core switch 1Switches · jnu-208-cs01Juneau office · 2.08 Comms room (MDF)Comms room (MDF) core switch 2Switches · jnu-208-cs02Juneau office · 2.08 Comms room (MDF)Comms room (MDF) access switchSwitches · jnu-208-as01Juneau office · 2.08 Comms room (MDF)Comms room (MDF) in-room network switch (2014)Switches · jnu-mdf-sw90Juneau office · 2.08 Comms room (MDF)Open areas and corridors, Second floor access point 1Access points · jnu-2-ap01Juneau office · Open areas and corridors, Second floorOpen areas and corridors, Second floor access point 2Access points · jnu-2-ap02Juneau office · Open areas and corridors, Second floorOpen areas and corridors, Second floor access point 3Access points · jnu-2-ap03Juneau office · Open areas and corridors, Second floorOpen areas and corridors, Second floor access point 4Access points · jnu-2-ap04Juneau office · Open areas and corridors, Second floorInternet circuit, Juneau officeInternet circuitsJuneau office · Comms room (MDF)
Bray home office 1 home gatewayHome gatewaysRemote EMEA · Bray home office 1Bray home office 2 home gatewayHome gatewaysRemote EMEA · Bray home office 2Bray home office 3 home gatewayHome gatewaysRemote EMEA · Bray home office 3Brighton home office 1 home gatewayHome gatewaysRemote EMEA · Brighton home office 1Brighton home office 2 home gatewayHome gatewaysRemote EMEA · Brighton home office 2Cambridge home office 1 home gatewayHome gatewaysRemote EMEA · Cambridge home office 1Cambridge home office 2 home gatewayHome gatewaysRemote EMEA · Cambridge home office 2Drogheda home office 1 home gatewayHome gatewaysRemote EMEA · Drogheda home office 1Greystones home office 1 home gatewayHome gatewaysRemote EMEA · Greystones home office 1Greystones home office 2 home gatewayHome gatewaysRemote EMEA · Greystones home office 2Guildford home office 1 home gatewayHome gatewaysRemote EMEA · Guildford home office 1Helsingør home office 1 home gatewayHome gatewaysRemote EMEA · Helsingør home office 1Hillerød home office 1 home gatewayHome gatewaysRemote EMEA · Hillerød home office 1Hillerød home office 2 home gatewayHome gatewaysRemote EMEA · Hillerød home office 2Køge home office 1 home gatewayHome gatewaysRemote EMEA · Køge home office 1Køge home office 2 home gatewayHome gatewaysRemote EMEA · Køge home office 2Lund home office 1 home gatewayHome gatewaysRemote EMEA · Lund home office 1Lund home office 2 home gatewayHome gatewaysRemote EMEA · Lund home office 2Malmö home office 1 home gatewayHome gatewaysRemote EMEA · Malmö home office 1Malmö home office 2 home gatewayHome gatewaysRemote EMEA · Malmö home office 2Maynooth home office 1 home gatewayHome gatewaysRemote EMEA · Maynooth home office 1Maynooth home office 2 home gatewayHome gatewaysRemote EMEA · Maynooth home office 2Maynooth home office 3 home gatewayHome gatewaysRemote EMEA · Maynooth home office 3Naas home office 1 home gatewayHome gatewaysRemote EMEA · Naas home office 1Naas home office 2 home gatewayHome gatewaysRemote EMEA · Naas home office 2Navan home office 1 home gatewayHome gatewaysRemote EMEA · Navan home office 1Oxford home office 1 home gatewayHome gatewaysRemote EMEA · Oxford home office 1Reading home office 1 home gatewayHome gatewaysRemote EMEA · Reading home office 1Reading home office 2 home gatewayHome gatewaysRemote EMEA · Reading home office 2Roskilde home office 1 home gatewayHome gatewaysRemote EMEA · Roskilde home office 1Roskilde home office 2 home gatewayHome gatewaysRemote EMEA · Roskilde home office 2St Albans home office 1 home gatewayHome gatewaysRemote EMEA · St Albans home office 1St Albans home office 2 home gatewayHome gatewaysRemote EMEA · St Albans home office 2Swords home office 1 home gatewayHome gatewaysRemote EMEA · Swords home office 1Swords home office 2 home gatewayHome gatewaysRemote EMEA · Swords home office 2Swords home office 3 home gatewayHome gatewaysRemote EMEA · Swords home office 3Watford home office 1 home gatewayHome gatewaysRemote EMEA · Watford home office 1Watford home office 2 home gatewayHome gatewaysRemote EMEA · Watford home office 2
Aurora home office 1 home gatewayHome gatewaysRemote Americas · Aurora home office 1Aurora home office 2 home gatewayHome gatewaysRemote Americas · Aurora home office 2Burlington home office 1 home gatewayHome gatewaysRemote Americas · Burlington home office 1Douglas home office 1 home gatewayHome gatewaysRemote Americas · Douglas home office 1Douglas home office 2 home gatewayHome gatewaysRemote Americas · Douglas home office 2Evanston home office 1 home gatewayHome gatewaysRemote Americas · Evanston home office 1Evanston home office 2 home gatewayHome gatewaysRemote Americas · Evanston home office 2Evanston home office 3 home gatewayHome gatewaysRemote Americas · Evanston home office 3Hamilton home office 1 home gatewayHome gatewaysRemote Americas · Hamilton home office 1Hamilton home office 2 home gatewayHome gatewaysRemote Americas · Hamilton home office 2Hoboken home office 1 home gatewayHome gatewaysRemote Americas · Hoboken home office 1Hoboken home office 2 home gatewayHome gatewaysRemote Americas · Hoboken home office 2Hoboken home office 3 home gatewayHome gatewaysRemote Americas · Hoboken home office 3Jersey City home office 1 home gatewayHome gatewaysRemote Americas · Jersey City home office 1Jersey City home office 2 home gatewayHome gatewaysRemote Americas · Jersey City home office 2Markham home office 1 home gatewayHome gatewaysRemote Americas · Markham home office 1Markham home office 2 home gatewayHome gatewaysRemote Americas · Markham home office 2Mississauga home office 1 home gatewayHome gatewaysRemote Americas · Mississauga home office 1Mississauga home office 2 home gatewayHome gatewaysRemote Americas · Mississauga home office 2Mississauga home office 3 home gatewayHome gatewaysRemote Americas · Mississauga home office 3Montclair home office 1 home gatewayHome gatewaysRemote Americas · Montclair home office 1Montclair home office 2 home gatewayHome gatewaysRemote Americas · Montclair home office 2Naperville home office 1 home gatewayHome gatewaysRemote Americas · Naperville home office 1Naperville home office 2 home gatewayHome gatewaysRemote Americas · Naperville home office 2New Rochelle home office 1 home gatewayHome gatewaysRemote Americas · New Rochelle home office 1New Rochelle home office 2 home gatewayHome gatewaysRemote Americas · New Rochelle home office 2Oak Park home office 1 home gatewayHome gatewaysRemote Americas · Oak Park home office 1Oak Park home office 2 home gatewayHome gatewaysRemote Americas · Oak Park home office 2Oakville home office 1 home gatewayHome gatewaysRemote Americas · Oakville home office 1Oakville home office 2 home gatewayHome gatewaysRemote Americas · Oakville home office 2Skokie home office 1 home gatewayHome gatewaysRemote Americas · Skokie home office 1Stamford home office 1 home gatewayHome gatewaysRemote Americas · Stamford home office 1Stamford home office 2 home gatewayHome gatewaysRemote Americas · Stamford home office 2Stamford home office 3 home gatewayHome gatewaysRemote Americas · Stamford home office 3White Plains home office 1 home gatewayHome gatewaysRemote Americas · White Plains home office 1White Plains home office 2 home gatewayHome gatewaysRemote Americas · White Plains home office 2Yonkers home office 1 home gatewayHome gatewaysRemote Americas · Yonkers home office 1Yonkers home office 2 home gatewayHome gatewaysRemote Americas · Yonkers home office 2
Ballarat home office 1 home gatewayHome gatewaysRemote APAC · Ballarat home office 1Chiba home office 1 home gatewayHome gatewaysRemote APAC · Chiba home office 1Dandenong home office 1 home gatewayHome gatewaysRemote APAC · Dandenong home office 1Frankston home office 1 home gatewayHome gatewaysRemote APAC · Frankston home office 1Frankston home office 2 home gatewayHome gatewaysRemote APAC · Frankston home office 2Geelong home office 1 home gatewayHome gatewaysRemote APAC · Geelong home office 1Geelong home office 2 home gatewayHome gatewaysRemote APAC · Geelong home office 2Johor Bahru home office 1 home gatewayHome gatewaysRemote APAC · Johor Bahru home office 1Johor Bahru home office 2 home gatewayHome gatewaysRemote APAC · Johor Bahru home office 2Jurong East home office 1 home gatewayHome gatewaysRemote APAC · Jurong East home office 1Jurong East home office 2 home gatewayHome gatewaysRemote APAC · Jurong East home office 2Kawasaki home office 1 home gatewayHome gatewaysRemote APAC · Kawasaki home office 1Kawasaki home office 2 home gatewayHome gatewaysRemote APAC · Kawasaki home office 2Punggol home office 1 home gatewayHome gatewaysRemote APAC · Punggol home office 1Punggol home office 2 home gatewayHome gatewaysRemote APAC · Punggol home office 2Saitama home office 1 home gatewayHome gatewaysRemote APAC · Saitama home office 1Saitama home office 2 home gatewayHome gatewaysRemote APAC · Saitama home office 2Tampines home office 1 home gatewayHome gatewaysRemote APAC · Tampines home office 1Tampines home office 2 home gatewayHome gatewaysRemote APAC · Tampines home office 2Tampines home office 3 home gatewayHome gatewaysRemote APAC · Tampines home office 3Woodlands home office 1 home gatewayHome gatewaysRemote APAC · Woodlands home office 1Yokohama home office 1 home gatewayHome gatewaysRemote APAC · Yokohama home office 1Yokohama home office 2 home gatewayHome gatewaysRemote APAC · Yokohama home office 2Yokohama home office 3 home gatewayHome gatewaysRemote APAC · Yokohama home office 3
OnlineAlert, or an open incidentOffline
No items match these filters.
Service levels
6 of 6 promises kept this month| Promise | Target | This month | Kept | Last 12 weeks |
|---|---|---|---|---|
| Response, P1 | 15 min | 1 of 1 this month | Kept | |
| Response, P2 | 1 h | 4 of 4 this month | Kept | |
| Fix, P1 | 4 h | 1 of 1 this month | Kept | |
| Fix, P2 | 8 h | 4 of 4 this month | Kept | |
| Fix, P3 | 3 days | 11 of 12 this month | Kept | |
| Offices online | 99.9% | 99.92% this month | Kept |
Measured from the incident records' own times, with no manual reporting: response is when someone had the job, fix is when it worked again. A promise is kept when nine in ten of the month's jobs met it. The results are simulated.
Firmware against the standard
Per model, following the filters above| Model | Kind | Units | Behind the standard | The standard | Advisories | Known errors |
|---|---|---|---|---|---|---|
| Ubiquiti U7 Pro | Wireless access point | 73 | 9 | Version not tracked yet | None | None |
| Ubiquiti UniFi Express 7 (UX7) | home-gateway | 100 | 0 | Version not tracked yet | None | 1 issue |
| adva-fsp150-ge114pro | circuit | 12 | 0 | Version not tracked yet | None | None |
| Corvus CS-3560P 24-port PoE Switch | In-room network switch | 7 | 0 | Version not tracked yet | None | None |
| Ubiquiti UniFi Switch Pro Max 48 PoE | In-room network switch | 7 | 0 | Version not tracked yet | None | None |
| Ubiquiti U7 Pro Max | Wireless access point | 6 | 0 | Version not tracked yet | None | None |
| cisco-c9800-l | wlc | 4 | 0 | Version not tracked yet | None | None |
| Netgear AV Line M4250-9G1F-PoE+ (GSM4210PD) | In-room network switch | 3 | 0 | Version not tracked yet | None | 1 issue |
| Corvus CS-2950 24-port Switch | In-room network switch | 2 | 0 | Version not tracked yet | None | None |
No model matches these filters.
Only the Poly line has release data, so other models name no versions. Which units run behind is simulated; a real device management feed replaces it with the same shape. Changes to the standard go through Proposals.
Incidents
1 open| Incident | Priority | Status | Space | Opened |
|---|---|---|---|---|
| INC0041198 Home office gateway keeps restarting, calls drop | P3 Moderate | On hold · ServiceNow: On Hold | Greystones home office 1, Remote EMEA | 2026-10-15 16:30 |
Open incidents raise an alert on their unit until they are resolved. Open the Incidents board for every service.
Changes and upcoming work
Projects that touch this service
- PRJ-14 Juneau office fit-outNew office · Deploy · Juneau office · run by Ruth Kelly · target 6 Nov 2026 · 9 open tasks
- PRJ-20 New starters' home offices, OctoberHome and remote kit · Deploy · Remote EMEA · run by Katya Novak · target 6 Nov 2026 · 8 open tasks
- PRJ-16 Dublin office IDF switch refreshComms room refresh · Procure · Dublin office · run by Ruth Kelly · target 1 Jan 2027 · 5 open tasks
- PRJ-19 Melbourne office IDF switch refreshComms room refresh · Procure · Melbourne office · run by Hana Mori · target 1 Jan 2027 · 4 open tasks
Tasks due in the next two weeks
- Commission Heron and fix the framing snagPRJ-14 · due 21 Oct · Anna Byrne
- Provision the four kits before they ship: asset records, device management and monitoring for each gatewayPRJ-20 · due 21 Oct · Anna Byrne
- Configure Wren's devices in their setup orderPRJ-14 · due 22 Oct · Sam Okafor
- Commission WrenPRJ-14 · due 23 Oct · Anna Byrne
- Printer on the network and in the print queuePRJ-14 · due 23 Oct · Anna Byrne
- Provision the flex desk docks and monitors in the asset registerPRJ-14 · due 26 Oct · Nora Walsh
And 11 more, in the Work list.
Stock and records
1 below minimum| Spare | Office | On the shelf | Where |
|---|---|---|---|
| Corvus CS-2950 24-port Switch | Juneau office | 0 of 1 minimum | IT store 2.10 |
Who runs this service
From the roles on the Team pageService owner
Service manager, IT infrastructure
- Owns
- Switches, VLANs and addressing. Comms rooms: the MDF and each IDF. ISP circuits
- Decides
- Network changes and port standards. Design sign-off for network
- Hands on to
- Network tasks go to the network engineer.
Hands on
Network engineer
- Owns
- Switch ports, VLANs and address reservations. Patching in the MDF and IDFs
- Decides
- Which port and VLAN a device gets
- Hands on to
- Works from tasks raised by projects and incidents.
Live figures come from: UniFi Network, UniFi Site Manager, Switch and firewall management. Today they are simulated.