Keia Atlas

Vendor access

This part is for Aigna staff

Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.

Go to your installation

Module

Services is switched off

The services the team runs, their health and their standard. This demo has the Services module switched off in Organisation settings.

Organisation settings

ServiceLiveOwner: Sofia ReyesSimulated live

AV service

7 open incidents on this servicechecked just now

Filters

Service map

Lit by health, following the filters
  1. NetworkSwitch ports and Wi-Fi · its own service
  2. Video and cameras111 working
  3. Screens185 working
  4. Audio5 working
  5. Control and booking149 working
  6. Switching and cabling14 working
  7. MeetingsGoogle Meet, Teams and Zoom
Connectors
  • Poly Lens · checked every 5 s
  • Logitech Sync · checked every 5 s
  • Netgear AV Line web interface · checked every 5 s
  • Room booking · checked every 5 s
  • ServiceNow · checked every 5 s

The experience

Every office, last 30 days · counted per space, never per person
Meetings that started on time98%30 days: lowest 97%, highest 98%, latest 97%Target 95% · Booked meetings whose space was working at the start timeRoom booking and device monitoring · 09:14
Spaces that worked first time93%30 days: lowest 93%, highest 94%, latest 93%Target 92% · Meetings with no problem reported in their first ten minutesIncident records and room booking · 09:14
Lost time per incident1 h 9 min30 days: lowest 1 h 6 min, highest 1 h 14 min, latest 1 h 6 minTarget under 90 min · The time the person who reported it says they lost (the HappySignals method)Incident records · 09:14
Reassignments per job0.3 per job30 days: lowest 0.2, highest 0.3, latest 0.3Target under 0.5 per job · Times a job changed owner before it was fixedIncident records · 09:14

Not working

    See all in the unit map

    Alerts and changes

    Updating

      Spaces, units and firmware are simulated from each unit's kind and age and the open incidents, the same in every window. Real feeds replace this with the same shape: monitoring, device management and room booking.

      Health by office

      Select one to filter by it
      New York office
      Dublin office
      London office
      Chicago office
      Toronto office
      Singapore office
      Melbourne office
      Tokyo office
      Copenhagen office

      Every unit in the service

      Each dot is a unit. Hover to look, select to open it.

      OnlineAlert, or an open incidentOfflineSpeakers, cables and printers are not part of this service's map.

      Service levels

      6 of 6 promises kept this month
      PromiseTargetThis monthKeptLast 12 weeks
      Response, P115 min3 of 3 this monthKept12 weeks: lowest 89% met, highest 100% met, latest 100% met
      Response, P21 h11 of 11 this monthKept12 weeks: lowest 90% met, highest 100% met, latest 94% met
      Fix, P14 h3 of 3 this monthKept12 weeks: lowest 89% met, highest 98% met, latest 89% met
      Fix, P28 h11 of 11 this monthKept12 weeks: lowest 89% met, highest 100% met, latest 93% met
      Fix, P33 days34 of 34 this monthKept12 weeks: lowest 89% met, highest 100% met, latest 92% met
      Spaces working in office hours99%99.4% this monthKept12 weeks: lowest 91% met, highest 100% met, latest 93% met

      Measured from the incident records' own times, with no manual reporting: response is when someone had the job, fix is when it worked again. A promise is kept when nine in ten of the month's jobs met it. The results are simulated.

      Firmware against the standard

      Per model, following the filters above
      ModelKindUnitsBehind the standardThe standardAdvisoriesKnown errors
      Poly TC10Touch controller875Version not tracked yetNone2 issues
      Logitech Tap SchedulerScheduler panel625Version not tracked yetNone1 issue
      Poly Studio X52Video bar483 (4.6.1.444241)Poly VideoOS 4.6.2.460046ADV-001, ADV-0028 issues
      Poly Studio X32Video bar193 (4.6.1.444241)Poly VideoOS 4.6.2.460046ADV-001, ADV-004, ADV-0027 issues
      BrightSign XT1145Signage player183Version not tracked yetNoneNone
      Lumen SP-100 Signage PlayerSignage player33Version not tracked yetNoneNone
      Logitech MeetUp 2Video bar172Version not tracked yetNone1 issue
      Poly Studio X72Video bar131 (4.6.1.444241)Poly VideoOS 4.6.2.460046ADV-001, ADV-0046 issues
      Samsung QM85CDisplay51Version not tracked yetNoneNone
      Kestrel VC-300 Room CodecVideo codec11Version not tracked yetNoneNone
      Netgear AV Line M4250-9G1F-PoE+ (GSM4210PD)In-room network switch140Version not tracked yetNone1 issue
      Kramer PA-240ZAmplifier50Version not tracked yetNoneNone
      Poly Studio G62Video codec50Poly VideoOS 4.6.2.460046ADV-001, ADV-0035 issues
      Cisco Desk Pro G2Desk video device40Version not tracked yetNoneNone
      Kestrel VC-700 HD Room CodecVideo codec40Version not tracked yetNoneNone
      LG 75UH5Q-EDisplay20Version not tracked yetNoneNone
      Samsung QM65CDisplay20Version not tracked yetNoneNone

      Only the Poly line has release data, so other models name no versions. Which units run behind is simulated; a real device management feed replaces it with the same shape. Changes to the standard go through Proposals.

      Incidents

      7 open
      IncidentPriorityStatusSpaceOpened
      INC0041188 Board room screens blank, meeting at 10P2 HighIn progress · ServiceNow: Work in Progress20.10 Whooper Swan, New York office2026-10-19 09:12
      INC0041210 Video bar offline before the 09:00P2 HighNew · ServiceNow: New3.09 Whooper Swan, Dublin office2026-10-19 07:52
      INC0041180 Curlew's video bar shows no meetings, so we can't join with one touchP3 ModerateOn hold · ServiceNow: On Hold12.03 Curlew, Singapore office2026-10-15 09:15
      INC0041203 Can't start a call in Goldcrest, touch panel stuck on connectingP3 ModerateNew · ServiceNow: New4.05 Goldcrest, Dublin office2026-10-19 07:58
      INC0041205 Wren touch panel says "Not paired"P3 ModerateIn progress · ServiceNow: Work in Progress7.04 Wren, Toronto office2026-10-19 08:40
      INC0041211 DNS rule unable to complete for Kestrel's video barP3 ModerateNew · ServiceNow: New3.06 Kestrel, Dublin office2026-10-19 02:01
      INC0041172 Booking panel outside Whooper Swan shows yesterday's meetingsP4 LowOn hold · ServiceNow: On Hold3.09 Whooper Swan, Dublin office2026-10-16 14:30

      Open incidents raise an alert on their unit until they are resolved. Open the Incidents board for every service.

      Changes and upcoming work

      Projects that touch this service

      Tasks due in the next two weeks

      And 37 more, in the Work list.

      Stock and records

      13 below minimum
      SpareOfficeOn the shelfWhere
      Kramer TP-583RXRNew York office1 of 2 minimumIT store 20.30
      Poly TC10Dublin office1 of 2 minimumIT store 3.19
      Kramer TP-583TXRDublin office1 of 2 minimumIT store 3.19
      Poly Studio Expansion MicrophoneLondon office1 of 2 minimumIT store 2.11
      Kestrel Table Microphone PodLondon office0 of 1 minimumIT store 2.11
      Kramer TP-583RXRChicago office0 of 1 minimumIT store 12.20
      CalDigit TS5 Thunderbolt 5 DockChicago office1 of 2 minimumIT store 12.20
      Poly TC10Singapore office0 of 1 minimumIT store 12.14
      BrightSign XT1145Singapore office0 of 1 minimumIT store 12.14
      Dell UltraSharp 27 Monitor (U2724D)Melbourne office1 of 2 minimumIT store 8.20
      Poly Studio X32Copenhagen office0 of 1 minimumIT store 4.18
      Poly TC10Juneau office0 of 1 minimumIT store 2.10
      Corvus CS-2950 24-port SwitchJuneau office0 of 1 minimumIT store 2.10

      Who runs this service

      From the roles on the Team page

      Service owner

      Service manager, AV

      Sofia Reyes

      Owns
      Device types and setup guides. The house standard for every space type. Which firmware is standard
      Decides
      What goes into the standard after a Lab test. Design sign-off for AV
      Hands on to
      Asks the Lab to test before anything new enters the standard.

      Hands on

      Innovation engineer

      Nora Walsh

      Owns
      The Lab: new devices, firmware and features. Test plans and results
      Decides
      Whether a candidate passes the Lab
      Hands on to
      A pass goes to the service manager, who decides whether it enters the standard.

      Hands on

      AV and IT delivery engineer

      Anna Byrne, Marcus Lee, Mei Tan and 1 more, in every region

      Owns
      Space designs and signal routes. Commissioning and verification. Captured fixes
      Decides
      How a space is built to the standard. Whether a space passes commissioning
      Hands on to
      Installs go to technicians or a vendor; network changes to IT infrastructure.

      Hands on

      On-site technician

      Liam Doyle, Tom Ashby, Carlos Mendes and 6 more, in every region

      Owns
      Installs, swaps and first-line fixes on site
      Decides
      Whether a fault needs escalating
      Hands on to
      Escalates to the delivery engineer when the fix is not in the guide; rotas and cover go through the on-site services manager.

      Live figures come from: Poly Lens, Logitech Sync, Netgear AV Line web interface, Room booking. Today they are simulated.

      View as

      See Keia Atlas the way someone else does. A demo: nobody signs in.

      Viewing asAnna ByrneAV and IT delivery engineer · EMEA

      Suggested

      Delivery

      • Delivery engineerDesigns and commissions spaces, from survey to handover
      • Project managerRuns projects day to day: dates, suppliers and who does what
      • On-site technicianInstalls and fixes kit in the offices
      • Programme managerPlans the year of projects across every region
      • Engineering managerLeads the delivery engineers
      • Project management leadLeads the project managers
      • On-site services managerLeads the on-site technicians
      • Delivery managerThe whole delivery team, every region

      Support and service

      • Service desk analystTakes incidents as they arrive and routes them
      • Network engineerPorts, VLANs and patching
      • Service manager, AVOwns the AV standard and its service
      • Service manager, networkOwns the network standard and its service

      The Lab

      • Innovation engineerTests new kit before it ships

      Leadership

      • Head of AV and ITThe whole service, every region

      Partners

      • Integration vendorSees their own installations only
      • Service vendorRepairs under the service contract

      Overview

      • EveryoneEvery role's first screen at once, to see the whole picture

      Settings

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      Report

      Tell the team

      About AV service

      Goes to Sofia Reyes, Service manager, AV. Reviewed within five working days.